Columbia Acura Inc - Service Center

Friendly, Courteous. Clean waiting room and bathroom. Technicians Knowledgeable.Great work Performance. MOST OF ALL PEOPLE WHO CARE. Clean waiting room and bathroom. Technicians Knowledgeable.Great work Performance. MOST OF ALL PEOPLE WHO CARE. More

Everyone is nice and makes you feel comfortable and welcome. Car wash after service is a welcome extra. welcome. Car wash after service is a welcome extra. More

I cannot even reach the service center when I call, most of the time. Wait times are horrific. Until my last appointment you had the rudest people working in this department. I did see a few NEW friendly cl of the time. Wait times are horrific. Until my last appointment you had the rudest people working in this department. I did see a few NEW friendly clerks. Your new waiting room lacks the comfort and conveniences at other dealerships I've visited. More

Courteous. Didn't take too long. The money lady could have been more pleasant. Sour puss! one problem you wouldn't take on but was given a website to try, Didn't take too long. The money lady could have been more pleasant. Sour puss! one problem you wouldn't take on but was given a website to try, More

Great People to Deal with. I keep coming back to buy all my cars there. I keep coming back to buy all my cars there. More

We live in Massachusetts but stop here for service when passing through. Our 2019 MDX has 100,000 miles and is running strong. passing through. Our 2019 MDX has 100,000 miles and is running strong. More

Our family has been buying Acuras from Greg at Columbia for over a decade. He’s the best! This dealership & their service department are top notch. for over a decade. He’s the best! This dealership & their service department are top notch. More

Was made aware of needed routine maintenance via email. Easy to schedule the appointment. At check in I was made aware of another needed routine maintenance item and was able to get it done at the same tim Easy to schedule the appointment. At check in I was made aware of another needed routine maintenance item and was able to get it done at the same time. The staff is knowledgeable and very helpful. The waiting room is comfortable. More

It seems like it is hard to trust the service department since the pandemic, I have been trying since May to get my car fixed first advisor didn't even order parts called in August to check on them did make since the pandemic, I have been trying since May to get my car fixed first advisor didn't even order parts called in August to check on them did make contact with Steve service manager at that time he took care of it so I thought, I called 2 days before my appointment to make sure that parts were in again this time a advisor unknown name got smart with me all wanted to do is check because I was taking a day off work kept wanting to send me parts finally gave me to Steve which told me he did call me on August 24th which he did but did not tell me the parts were in I still have that voicemail as proof .So with all this being said took off work not knowing if parts were in but they were and car got fixed right when I think things were good again some HIGH pressure adviser tried to pressure me into a very expensive service package which I did not need my car is a lease with only 27,000 miles I'm getting ready to get a new car in a few months Im really Having second thoughts about buying from Columbia More

I had TWO appointments the same day for each of our Konas & both were handled quickly and service department was very friendly, kind & appreciative. & both were handled quickly and service department was very friendly, kind & appreciative. More