Columbia Acura Inc - Service Center

Each staff person I interacted listened and tried to fix the issue. However, I am still getting an alarm to replace the battery in my key fob. the issue. However, I am still getting an alarm to replace the battery in my key fob. More

Service is always exceptional at this dealership. Jamey always takes the time to explain everything. Jamey always takes the time to explain everything. More

Outstanding customer service. Quick in and out 6000 mile service for my Genesis G70. No complaints at all. Quick in and out 6000 mile service for my Genesis G70. No complaints at all. More

Excellent work by a very professional staff. Arrived close to 8 AM and out by 9:30 AM. Exactly as committed. Arrived close to 8 AM and out by 9:30 AM. Exactly as committed. More

Service agents are extremely friendly and helpful. Their work is fast professional and they accommodate every request to meet my time constraints. Their work is fast professional and they accommodate every request to meet my time constraints. More

I didn’t buy an Acura, I have a G70 that your service Director, Bob, requires me to make a service appointment directly through him, instead of the Genesis app. If this isn’t a how the Columbia group tre Director, Bob, requires me to make a service appointment directly through him, instead of the Genesis app. If this isn’t a how the Columbia group treats customers, once I can get my service done elsewhere, I will never cross an entrance way to any Columbia dealership. More

Prompt service upon driving into service area and the car was washed and finish before time promised was washed and finish before time promised More

this was a great experience. I had previously gone to another cincinnati acura dealership where i purchased the vehicle, and had a very negative experience. Jamey and the whole g I had previously gone to another cincinnati acura dealership where i purchased the vehicle, and had a very negative experience. Jamey and the whole group were better than I could have expected. I am someone who really cares about my car and takes great care of it and they made me feel like they understood that and would take great care of it. Regarding the piece below, I did not work with a Jon Mcfarland in sales - Just Jamey in service. More

The service department did a great job with my car and completed the workright on schedule. completed the workright on schedule. More

I had my car towed o Columbia Acura on a Wednesday night because I had a 8:30 appointment the next day. A representative called me first thing Thursday morning told me that he was calling to get permission because I had a 8:30 appointment the next day. A representative called me first thing Thursday morning told me that he was calling to get permission to do a diagnostic on my car and the diagnostic alone would cost $165. I agreed. He said he would call back and let me know what they found out. I did not hear any thing by 4:30 that afternoon so I called and much to my surprise, They had not even looked at my car. A rep called me by 5pm that day and said, they were swamped that day and they would give me a call 1st thing in the morning to let me know what they found out!! I did not hear from them until 4pm the next day and by then I was on my way out there to pick up my vehicle! The cost was $195 and not what I was originally quoted!! I'm done with Columbia Acura!!!!! More