Columbia Acura Inc - Service Center

Quick service. They provided lots of details and no charge for diagnostic service. Very good. They provided lots of details and no charge for diagnostic service. Very good. More

Columbia Acura did not correctly diagnose my car problem. They tried to sell me a battery because they thought the battery was bad. I called AAA to have them replace my old battery which was under warranty f They tried to sell me a battery because they thought the battery was bad. I called AAA to have them replace my old battery which was under warranty for a new battery. They did a check on the battery and said the battery is strong. I wanted a third opinion so I went to Bob Summeral who check my battery and alternator and said that the battery is good but the alternator needs replacing. More

Quick and efficient. Respectful of my time. Waiting room was nice to accommodate work or reading. Respectful of my time. Waiting room was nice to accommodate work or reading. More

VERY HELPFUL PEOPLE Solved my problem Explain all details of service points. Facility is clean details of service points. Facility is clean More

We needed the door handle replaced on our Sonata as it had broken. This is the third door handle on this car that has broken. We called the service center to order a new handle and requested to have it pa had broken. This is the third door handle on this car that has broken. We called the service center to order a new handle and requested to have it painted prior to bringing our car in. The service attendant said they would take care of it and notify us when it was ready to be installed. We received a call and scheduled an appointment. When I arrived for the appointment I was told that the handle needed to be painted. I explained that we had already requested it to be painted. The service person apologized and said he would contact me when it was ready to be installed, about two weeks. I waited for four weeks and did not hear anything. So I contacted the service department and was told they could not find the door handle and the service person I spoke with no longer works there. A few minutes later I received a call from a service person who stated they have the door handle ready and scheduled an appointment for the next week for installation. I came to the appointment at the correct time and was told it would be about two hours and I chose to wait. After about 30 minutes the service person came in and said that the door handle needed to be painted. At this point I requested to speak to the manager. After some discussion, the service manager promised to have the door handle ready in two days and scheduled to have me come in at 8 am for installation. I came in at the scheduled time and finally was able to have the new door handle installed. This whole experience was more than frustrating, I will not return to this dealership for any future repairs to my car! More

Excellent service and response time. . the staff was a pleasure to work with and very professional. . the staff was a pleasure to work with and very professional. More

Jaime was very accommodating with his device, and up front service cost,also asked if needed a ride to where I wanted to go front service cost,also asked if needed a ride to where I wanted to go More

Courteous professional appreciative reliable forthcoming friendly patient accepting of all types of customers rich or poor friendly patient accepting of all types of customers rich or poor More

I'm really happy with the work, and they finished it much faster than I expected. The people I interacted with, though, seemed like they were annoyed they had to deal with customers. One, the procedure for d faster than I expected. The people I interacted with, though, seemed like they were annoyed they had to deal with customers. One, the procedure for dropping your car off isn't clear. I realize the employees do this all day every day. But this is a one-time thing for me. I don't automatically know how to fit in with your procedure. Sorry. Really, the entire time I was there, it was like I was interrupting more important work that they were doing. I received a lot of side-eye, and the employees seemed perturbed by everything. It was like dealing with a customer was a chore. I'm a chill, go with the flow type person. College-educated. I'm not used to being treated like that. More

They were very timely and provided great service. It was an easy appointment and I was even provided an office to borrow so I could work while I was there. It was an easy appointment and I was even provided an office to borrow so I could work while I was there. More