Columbia Acura Inc - Service Center

Purchasing experience was standard. The service experience is nothing short of a nightmare! I will try and avoid getting any service work done by this dealership. The service experience is nothing short of a nightmare! I will try and avoid getting any service work done by this dealership. More

Team does a great job of performing services; however, wait times can be/are long, and they have forgotten to do car wash, even when asked. wait times can be/are long, and they have forgotten to do car wash, even when asked. More

Fran was awesome and very pleasant with getting me scheduled and helping me while I was there. scheduled and helping me while I was there. More

Kevin was great from the start. Set a convenient appointment. Check in was quick. He kept me informed and provided helpful information and advice. The diagnosis was completed quicke Set a convenient appointment. Check in was quick. He kept me informed and provided helpful information and advice. The diagnosis was completed quicker than quoted. More

Jamey Moore is always helpful and so customer focused! He is an asset to your company! The best service manager I've dealt with at any dealership. He is an asset to your company! The best service manager I've dealt with at any dealership. More

I took my Acura in for a fuel pump recall service on Jan 3rd. I was promptly taken care of at the service desk by Jamey Moore. He described the work to be performed, asked if I had any questions, and had 3rd. I was promptly taken care of at the service desk by Jamey Moore. He described the work to be performed, asked if I had any questions, and had me sign the work order. While I was at the desk, the service manager, Alex Hauenstein, stopped by to inquire how things were going and to ensure the job would be done on time as expected. All of the folks in the service department are always very courteous and professional. I bought my new Acura at Columbia going on five years ago, and it's always been serviced by them and their awesome staff. More

Had an appointment for safety recall work. Service was quick and smooth. Car was washed and ready to go. While booking appointment though via app… it asked me to call service center but ne Service was quick and smooth. Car was washed and ready to go. While booking appointment though via app… it asked me to call service center but never got call back even after calling twice. So had to book service appointment using app and write recall details. Also, can not change default dealer on app. More

Fast, accurate Very friendly customer service and a clean, waiting area for the customers a clean, waiting area for the customers a More

This trip was just like the trips I have made for the past 20 years, with the 7 Hyundai vehicles which I have had serviced there, EXCELLENT!! past 20 years, with the 7 Hyundai vehicles which I have had serviced there, EXCELLENT!! More

Great communication and a great overall experience. So happy I purchased a Genesis from this location. So happy I purchased a Genesis from this location. More