Columbia Acura Inc - Service Center

The service rep was excellent. He understood what needed to be done and what worked for my schedule. He went out of his way to coordinate a good solution. He understood what needed to be done and what worked for my schedule. He went out of his way to coordinate a good solution. More

Yesterday after my 12,000 mile service on my GV80 was completed, the service bay was jammed up and I was told to back out. It was frigid out and evidently the garage door had been stopped at half-mast, completed, the service bay was jammed up and I was told to back out. It was frigid out and evidently the garage door had been stopped at half-mast, not hight enough for my car and the door sheared off the roof antennae. No one apologized, not a single 'Im sorry'. As soon as it happened, everybody scattered and the main concern was not with me or my vehicle but try to find out who the guy at fault was. I was asked twice who opened the door and I explained that I didn't see who it was already opened when I was told to back out. When I finally talked to the service manager he introduced himself and told me I would get a call from the body shop which I have not yet received. I explained to the S/M that I have a long distance road trip planned for that vehicle coming up January 26 and he told me he could not help with scheduling. Again, I received not a single 'I'm sorry this was our fault' and I am upset that it happened but more so I am royally pissed about the way it is being handled. I am hopeful this message leads to someone who will take responsibility and fix this. I have two GV80s and have turned two others to Genesis GV70s and this deserves to be handled differently. Respectfully, Jeff Metzger 513-310-2820. More

Great Service! Professional staff, clean waiting area with drinks and snacks. My tech individual was great in helping me understand what was done, this was my secon Professional staff, clean waiting area with drinks and snacks. My tech individual was great in helping me understand what was done, this was my second time being helped by him. More

Danielle was outstanding during the entire process 👏. From scheduling, to valet service to and from the dealership, to completion of recall and maintenance work she was on top of everything and kept us From scheduling, to valet service to and from the dealership, to completion of recall and maintenance work she was on top of everything and kept us informed every step of the way. She accomplished all of this flawlessly despite it occurring in the aftermath of Cincinnati's record-breaking snowfall. Kudos to you Danielle, and a shout out to Steve our valet driver. More

Service individual I delt with was very professional. I would rate him well. My only complaint is that I was under the impression that free schedule maintenance was more encompassing than oil change and I would rate him well. My only complaint is that I was under the impression that free schedule maintenance was more encompassing than oil change and tire rotation. There were a number of items that should have been inspected at the milage of my vehicle. These were available only at an extra charge. This was NOT explained well upon purchase of vehicle or on the phone when I made my appointment More

Excellent scheduling options to set up maintenance. Upon arrival my car was immediately worked on and I was out the door within 40 minutes. So far my Hyundai purchase has been extremely gratifying fr Upon arrival my car was immediately worked on and I was out the door within 40 minutes. So far my Hyundai purchase has been extremely gratifying from the quality of the vehicle to the exceptional service provided. Would highly recommend. More

My car was worked on in a quick and efficient manner and the man who took care of me was very kind. the man who took care of me was very kind. More

We have always been pleased with the service and staff at Columbia Acura and have been customers since 2013 Columbia Acura and have been customers since 2013 More

Everyone was very nice, but the appointment took 2 hours even with an appointment, which I was not expecting for just an oil change and inspection. even with an appointment, which I was not expecting for just an oil change and inspection. More

Not sure if it is a Acura problem or a dealer problem, but has taken almost a year to get 2 recalls done. The engine recall still has some questions if the problem has actually been fixed, and I had to t but has taken almost a year to get 2 recalls done. The engine recall still has some questions if the problem has actually been fixed, and I had to take the car back 2 times for the fuel pump. More