Columbia Acura Inc

My first visit for service. Employee that met me at the garage door, (immediately upon my arrival), was very welcoming and friendly. Service advisor was also friendly and helpfu Employee that met me at the garage door, (immediately upon my arrival), was very welcoming and friendly. Service advisor was also friendly and helpful.. Having seen many auto service waiting rooms in my lifetime, your’s was a welcomed site. Open and bright with comfortable chairs, and well stocked with drinks and snacks. Service completion time was not excessive. Cashier was friendly and efficient . Overall a very pleasant experience. . More

Checking in and getting the loaner for the day was easy. I was called mid day and was able to pick my car back up. Work was done well. The service staff was professional and nice as they always are. I was called mid day and was able to pick my car back up. Work was done well. The service staff was professional and nice as they always are. More

Love the Hyundai dealership very responsive and helpful looking forward to next visit thank you looking forward to next visit thank you More

Columbia Acura is a terrific dealership. They do exceptional work and communicate very well. I could not ask for anything more from them They do exceptional work and communicate very well. I could not ask for anything more from them More

Jamey continues to be a professional and trusted advisor for the issues related to any of the issues on my Acura RDX. Jamey does and excellent job in communicating and coordinating the necessary outcome. for the issues related to any of the issues on my Acura RDX. Jamey does and excellent job in communicating and coordinating the necessary outcome. More

The service rep was excellent. Quick and easy service from scheduling to completion of the service. Quick and easy service from scheduling to completion of the service. More

My experience couldn't have been better. Everyone was very pleasant and professional. I will be back for regular service. Everyone was very pleasant and professional. I will be back for regular service. More

The service rep was excellent. He understood what needed to be done and what worked for my schedule. He went out of his way to coordinate a good solution. He understood what needed to be done and what worked for my schedule. He went out of his way to coordinate a good solution. More

I loved my salesman. He was kind, sincere, and knowledgeable. It was a classy experience for me. He was kind, sincere, and knowledgeable. It was a classy experience for me. More

Yesterday after my 12,000 mile service on my GV80 was completed, the service bay was jammed up and I was told to back out. It was frigid out and evidently the garage door had been stopped at half-mast, completed, the service bay was jammed up and I was told to back out. It was frigid out and evidently the garage door had been stopped at half-mast, not hight enough for my car and the door sheared off the roof antennae. No one apologized, not a single 'Im sorry'. As soon as it happened, everybody scattered and the main concern was not with me or my vehicle but try to find out who the guy at fault was. I was asked twice who opened the door and I explained that I didn't see who it was already opened when I was told to back out. When I finally talked to the service manager he introduced himself and told me I would get a call from the body shop which I have not yet received. I explained to the S/M that I have a long distance road trip planned for that vehicle coming up January 26 and he told me he could not help with scheduling. Again, I received not a single 'I'm sorry this was our fault' and I am upset that it happened but more so I am royally pissed about the way it is being handled. I am hopeful this message leads to someone who will take responsibility and fix this. I have two GV80s and have turned two others to Genesis GV70s and this deserves to be handled differently. Respectfully, Jeff Metzger 513-310-2820. More