Columbia Acura Inc

Great experience buying our first car at Columbia Acura . We love our new Acura MDX We love our new Acura MDX More

I was met with a tepid service from more than one agent. It was apparent that they did not care one way or the other. I had an appointment and was not told how long the service would take. It ended u agent. It was apparent that they did not care one way or the other. I had an appointment and was not told how long the service would take. It ended up being over three hours. That was okay as I was willing to leave the car, although I did wait over an hour at first. When I inquired I was not told when it would be ready do I left it. When I returned to get the car, the service runner and the cashier were very nice but the agents did not even attempt to talk to me. There was no explanation of the work which was minimal but still would have been good to have an explanation. The car was in the lot in front but I was not told so until I had waited for over 10 minutes for someone to tell me. They were not busy. I have always had very good service in the past. This was not the case. I was there on two occasion over two days and the service and demeanor was the same. I did notice other customers getting better treatment . The cashier lady made up for the lack of care. Sorry this is th only game in my area or I would not have come back. More

Salesperson & Test drive went smoothly. The process got off the rails in finance. Held us there at the d-ship way to long only to find out the system for the deal was down. Had to drive bac The process got off the rails in finance. Held us there at the d-ship way to long only to find out the system for the deal was down. Had to drive back from Indiana to finish deal. Then there was a price change. Gave multiple people the opportunity to set this deal right and not a one would help. Shame on the manager for not having his ear to the sales floor to intercept problems like mine that could have been solved with the offer of floor mats or an oil change. Sad really the customer focus is missing by leadership. I would love to talk to a GM or Joseph family executive to help salvage my bad feelings. We shall see who watches these surveys. Final point watch the F&I guy. There are other places to buy. More

I have always received great service from Columbia Acura on my 2018 RDX. I highly recommend them! on my 2018 RDX. I highly recommend them! More

Went to another dealership and they didn’t do anything. Said it could be two weeks to get to after it was there for a week. Had it towed to Columbia Hyundai and the work was done in two days. Carmella was Said it could be two weeks to get to after it was there for a week. Had it towed to Columbia Hyundai and the work was done in two days. Carmella was great and kept me up to date on the progress. Great experience, More

Issue not resolved, waiting on a backed ordered part that will not be in until March... will not be in until March... More

Was in And out less time than originally quoted, and the service person was very pleasant to deal with service person was very pleasant to deal with More

They were very accommodating, quick to schedule, attentive to my concerns, and addressed all of my concerns. They are awsome! attentive to my concerns, and addressed all of my concerns. They are awsome! More

Not great from communication to overall expiernece. LOTS of little issues that add up period. LOTS of little issues that add up period. More

Sales man was very knowledgeable and helpful Dealership is close to us and easy to work with is close to us and easy to work with More