Columbia Acura Inc

Great overall, didn't get car wash as requested and that has happened before. Also, received coupon for service 2 days after we had cars serviced. That too, has happened previously. has happened before. Also, received coupon for service 2 days after we had cars serviced. That too, has happened previously. More

This dealership is amazing they get the job done. Making sure you leave happy and satisfied. Making sure you leave happy and satisfied. More

The employees were responsive, the service was fast and the waiting area was comfortable. I appreciated the Diet Coke. the waiting area was comfortable. I appreciated the Diet Coke. More

The service department is totally inept. While getting a recall done, they recommended all four tires to be replaced. My tires are actually new! When I confronted the manager, he said the While getting a recall done, they recommended all four tires to be replaced. My tires are actually new! When I confronted the manager, he said the “guys in the back don’t know how to measure tire depth”! Seriously what could be simpler. This isn’t my only issue, I could write a book on the mistakes they have made in the past. The GM of the dealership actually said this: “the back shop if f-up”. That should be his problem not my problem. More

The customer service and quality of work is always first class at Columbia Acura. From the time you pull into the service bay until you check out, the staff is always friendly and willing to assist. Always class at Columbia Acura. From the time you pull into the service bay until you check out, the staff is always friendly and willing to assist. Always enjoy working with the staff. More

We had a head light burn out and Columbia Hyundai was able to replace it for us the next day. Great service! able to replace it for us the next day. Great service! More

The service center is busy, but you always get great service. Free snacks in the break room too. service. Free snacks in the break room too. More

I had a fantastic experience at Columbia Acura. There was no stress or pressure—just a relaxed and welcoming atmosphere. My Sales Consultant, Brian Lawson, gave us plenty of time to explore the veh There was no stress or pressure—just a relaxed and welcoming atmosphere. My Sales Consultant, Brian Lawson, gave us plenty of time to explore the vehicles on our own and was ready to assist when we had questions. They patiently explained the differences between the Acura MDX models and happily ran numbers for multiple scenarios, bringing back clear and detailed information for me to review. When I decided to move forward, they were genuinely excited for me, which made the process even more enjoyable. The paperwork in the finance office was smooth, with everything clearly explained. My car was detailed, cleaned, and ready to go, and the salesperson took the time to go over all the features with me before I drove off. Overall, a great car-buying experience—I highly recommend Columbia Acura! More

The guy who took my car / tried to get me checked in was a little confusing (it was my first time here / first visit) but Kevin was amazing! Super sweet, calm, gentle, explanatory, and reduced a lot of my a a little confusing (it was my first time here / first visit) but Kevin was amazing! Super sweet, calm, gentle, explanatory, and reduced a lot of my anxieties around my visit. Thank you Kevin! More

Very difficult to get to a live person to make a service appointment when you have questions about which services are needed. appointment when you have questions about which services are needed. More