Columbia Acura Inc | Page 203

It seems like it is hard to trust the service department since the pandemic, I have been trying since May to get my car fixed first advisor didn't even order parts called in August to check on them did make since the pandemic, I have been trying since May to get my car fixed first advisor didn't even order parts called in August to check on them did make contact with Steve service manager at that time he took care of it so I thought, I called 2 days before my appointment to make sure that parts were in again this time a advisor unknown name got smart with me all wanted to do is check because I was taking a day off work kept wanting to send me parts finally gave me to Steve which told me he did call me on August 24th which he did but did not tell me the parts were in I still have that voicemail as proof .So with all this being said took off work not knowing if parts were in but they were and car got fixed right when I think things were good again some HIGH pressure adviser tried to pressure me into a very expensive service package which I did not need my car is a lease with only 27,000 miles I'm getting ready to get a new car in a few months Im really Having second thoughts about buying from Columbia More

I had TWO appointments the same day for each of our Konas & both were handled quickly and service department was very friendly, kind & appreciative. & both were handled quickly and service department was very friendly, kind & appreciative. More

Just a great experience. Everyone is polite and the service work is superb. Provided a new courtesy car! Everyone is polite and the service work is superb. Provided a new courtesy car! More

Wonderful dealership ! The people are friendly and trustworthy and they treat you with respect. Janie is a specific example of this. He’s always supportive and accommoda The people are friendly and trustworthy and they treat you with respect. Janie is a specific example of this. He’s always supportive and accommodating to his customers . He won’t try to up charge you for services that are not necessary. I always have a positive interface with the Service advisors there. More

Great customer service, I feel good about my the condition of my car after I leave condition of my car after I leave More

I have been a Columbia customer for 20 years and always had a good experience. This time the service reps were rude, unfamiliar with their own processes, I was denied a " complimentary" maintenance service had a good experience. This time the service reps were rude, unfamiliar with their own processes, I was denied a " complimentary" maintenance service that was due me and an oil change took 2 1/2 hours when they were not busy. More

Our family has been buying Acuras from Greg at Columbia for over a decade. He’s the best! This dealership & their service department are top notch. for over a decade. He’s the best! This dealership & their service department are top notch. More

Was made aware of needed routine maintenance via email. Easy to schedule the appointment. At check in I was made aware of another needed routine maintenance item and was able to get it done at the same tim Easy to schedule the appointment. At check in I was made aware of another needed routine maintenance item and was able to get it done at the same time. The staff is knowledgeable and very helpful. The waiting room is comfortable. More

Not a pleasant experience. Very disappointed. Beyond frustrated. Understaffed in the Genesis service department. Not good. Very disappointed. Beyond frustrated. Understaffed in the Genesis service department. Not good. More

Fran in the body shop was so incredibly kind every-time I called. My car looks good as new and I couldn’t be happier. called. My car looks good as new and I couldn’t be happier. More