Columbia Acura Inc

The consistiently take care of me. This time my car needed a component in the transmission. Alan made sure I had a loaner call the whole time it was being fixed. He kept me update This time my car needed a component in the transmission. Alan made sure I had a loaner call the whole time it was being fixed. He kept me updated on what was going on with it and I got it back freshly washed and vacuumed. More

Tiffany was awesome as well as our service tech. Appreciated the thorough inspection and great care in addressing the problem. Appreciated the thorough inspection and great care in addressing the problem. More

Misinformed of wait time for recall work. When making appointment told it would take about an hour; then, when I arrived told it could take from 3 hours to the end of the day. This is WRONG. When making appointment told it would take about an hour; then, when I arrived told it could take from 3 hours to the end of the day. This is WRONG. Additionally, the individual checking in our car was very rude and condescending after being told about the 1 hour. Very poor customer service. Will NOT go back to this dealership for new car. More

we were on a tight window to get the car done; and they got us in and out in a timely period got us in and out in a timely period More

I appreciate the responsiveness of the team at Acura, I had an apt which was estimated to take ~90 min. I was in and out in an hour. It is nice to have a timely easy experience. had an apt which was estimated to take ~90 min. I was in and out in an hour. It is nice to have a timely easy experience. More

A Sign board helps locate the service door. It was little confused to get into the right door. After the service is done, if someone can explain what is done and when is the next due date will It was little confused to get into the right door. After the service is done, if someone can explain what is done and when is the next due date will help a little. More

Everything went well. The crew seem to be more efficient and conscientious. They are also trying to be better at treating the customer with dignity. The crew seem to be more efficient and conscientious. They are also trying to be better at treating the customer with dignity. More

Always professional. All work clearly explained. I was kept I formed of how they were progressing on my car as I waited. I have co.plete confidence in this dealership All work clearly explained. I was kept I formed of how they were progressing on my car as I waited. I have co.plete confidence in this dealership. More

It was a great experience! Thank you to all the kind people there. I appreciated being updated as to how long it would take. Thank you to all the kind people there. I appreciated being updated as to how long it would take. More

The service that was promised was delivered. Exceeded my expectations. Blah blah blah blah blah Exceeded my expectations. Blah blah blah blah blah More