Columbia Acura Inc

I didn’t buy an Acura, I have a G70 that your service Director, Bob, requires me to make a service appointment directly through him, instead of the Genesis app. If this isn’t a how the Columbia group tre Director, Bob, requires me to make a service appointment directly through him, instead of the Genesis app. If this isn’t a how the Columbia group treats customers, once I can get my service done elsewhere, I will never cross an entrance way to any Columbia dealership. More

Prompt service upon driving into service area and the car was washed and finish before time promised was washed and finish before time promised More

this was a great experience. I had previously gone to another cincinnati acura dealership where i purchased the vehicle, and had a very negative experience. Jamey and the whole g I had previously gone to another cincinnati acura dealership where i purchased the vehicle, and had a very negative experience. Jamey and the whole group were better than I could have expected. I am someone who really cares about my car and takes great care of it and they made me feel like they understood that and would take great care of it. Regarding the piece below, I did not work with a Jon Mcfarland in sales - Just Jamey in service. More

The service department did a great job with my car and completed the workright on schedule. completed the workright on schedule. More

I had my car towed o Columbia Acura on a Wednesday night because I had a 8:30 appointment the next day. A representative called me first thing Thursday morning told me that he was calling to get permission because I had a 8:30 appointment the next day. A representative called me first thing Thursday morning told me that he was calling to get permission to do a diagnostic on my car and the diagnostic alone would cost $165. I agreed. He said he would call back and let me know what they found out. I did not hear any thing by 4:30 that afternoon so I called and much to my surprise, They had not even looked at my car. A rep called me by 5pm that day and said, they were swamped that day and they would give me a call 1st thing in the morning to let me know what they found out!! I did not hear from them until 4pm the next day and by then I was on my way out there to pick up my vehicle! The cost was $195 and not what I was originally quoted!! I'm done with Columbia Acura!!!!! More

Jayme does a nice job for me as the service ma Agee and advisor. Highly recommended advisor. Highly recommended More

Staff are always professional. Dealership is clean. Guest waiting area is comfortable and wifi accessible. Dealership is clean. Guest waiting area is comfortable and wifi accessible. More

Great professional staff and great service. Everything percfectly in time. Thanks! Guest area was comfortable. Everything percfectly in time. Thanks! Guest area was comfortable. More

Great service …Just wished Genesis would be stand alone and not lumped in with Acura!! Keith on the Genesis service side is extremely accommodating and professional.and addressed all of my concerns, and an and not lumped in with Acura!! Keith on the Genesis service side is extremely accommodating and professional.and addressed all of my concerns, and answered many questions. A+ More

Jamie is incredible. Always friendly and keeps me informed. He is such an asset to the dealership Always friendly and keeps me informed. He is such an asset to the dealership More