Columbia Acura Inc

A little confusion about whether the car was still available but eventually it all worked out. Turned out they were holding it for my son, so at first it appeared it was in a pending sale and no long available but eventually it all worked out. Turned out they were holding it for my son, so at first it appeared it was in a pending sale and no longer available. I was treated very well and ultimately the sale went smoothly. Cash sale so no comment on financial aspect. Well established dealership so they definitely had their act together. More

Oil change and filter was fast and efficient. Found the noise in the steering column and fixed it under warranty. Great job as usual by the service staff and technicians especially, Cheyenne. Found the noise in the steering column and fixed it under warranty. Great job as usual by the service staff and technicians especially, Cheyenne. More

The sales people and the mechanics need to get on the same page about the free oil changes and exactly when a customer can get them. It would be very help if a brochure was given to the buyer so they kne same page about the free oil changes and exactly when a customer can get them. It would be very help if a brochure was given to the buyer so they knew exactly what the policy was. I was not given my complimentary car wash. More

As always, service staff are friendly and keep me informed on what is going on with my maintenance or repairs. informed on what is going on with my maintenance or repairs. More

They are always nice and very friendly. Always gets my car in the shop in a timely manner. Did a good job in finding the problem with my car. Always gets my car in the shop in a timely manner. Did a good job in finding the problem with my car. More

I think this dealership is awesome. I love the new changes they have. The person I had to take care of me. Did an awesome job. Very professional. Very knowledgeable. Thank you again. I love the new changes they have. The person I had to take care of me. Did an awesome job. Very professional. Very knowledgeable. Thank you again. More

Quick turnaround for routine maintenance and a pleasant staff. Crystal was terrific in dropping off a loaner and returning my GV70 quickly. staff. Crystal was terrific in dropping off a loaner and returning my GV70 quickly. More

Everyone I spoke to was extremely pleasant. If I had a question, they were able to give me a completed answer that made sense to me. If I had a question, they were able to give me a completed answer that made sense to me. More

Service person told me my brake pads were almost completely worn and the rotors needed resurfacing. Exact same speech I heard another customer get. But I thought it was likely brakes needed service completely worn and the rotors needed resurfacing. Exact same speech I heard another customer get. But I thought it was likely brakes needed service - couldn’t remember last time they were done so I said ok. Later I got a phone call saying all 4 tires were nearly bald and needed replacing. Strange that my 65000 tires need replacing at 47000 miles, especially since two were replaced after an accident. I didn’t do the replacement and when I got the car back I checked the tires. They are not that far gone. This makes me question the brake job even more - my mistake for saying yes. Even if I need new tires I can get them $300 cheaper elsewhere. I won’t be back to Columbia for service. More

Service is great. Jamie is the best and makes sure his clients are taken care of. Jamie is the best and makes sure his clients are taken care of. More