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Columbia Acura Inc

Cincinnati, OH

4.6
2,287 Reviews

10979 Montgomery Rd

Cincinnati, OH

45249

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Showing 2,287 reviews

December 01, 2023

overall the service is great. one thing which I don't know if it's normal in U.S. Service center. the car wash looks just very simple, the floor inside the car even not clean with More

by JASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
December 01, 2023

Quick service and able to get in and out in an hour or so. Worked great. More

by JOEL.S.KLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service folks, Jon McFarland
December 01, 2023

The service staff at Columbia Acura are top notch. Always treated with courtesy in a strait forward honest manner and always feel like I am heard. Office atmosphere is very comfortable, you can tell t More

by williams45249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen, Jamey, Tiffany, Kendez, Trevor, Carolyn.
December 01, 2023

Bad service bad customer service care way tooo expensive no loaners charge you for absolutely nothing got the part wrong on my car an slow More

by darrylbradly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
December 01, 2023

Service staff is top notch. I trust what they tell me. They know what they are doing. More

by SID0522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach and Jason are the besty
December 01, 2023

Great customer service. Jamie the most excellent service manager. Stopped in one day with a burnt tail light bulb. All techs busy. Jamie himself changed the bulb in the More

by janetlpipes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie in service
November 30, 2023

The service guys were great and gave me a loaner car. My car was finished when expected. More

by kim1767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
November 30, 2023

Their internet was down and we did the deal on a handshake. The whole experience was a throwback to when service mattered. Great experience! More

by GMCCLAIN1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
November 30, 2023

Great customer service and detail in their explanations. They make it easy to have your vehicle serviced. More

by jcs2666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
November 30, 2023

Good customer service, was in and out without any surprise costs, did a nice job More

by cmhall.ua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
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