Columbia Acura Inc
Cincinnati, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,793 reviews
I was pleased that they were able to correctly diagnose an issue and fix it in a timely manner. The entire staff was pleasant to work with. an issue and fix it in a timely manner. The entire staff was pleasant to work with. More
Customer service/mechanics is very bad. Everyone is on their cell phone and a lack of communication. To get an appointment is months out then when you get one they lie about the service. Everyone is on their cell phone and a lack of communication. To get an appointment is months out then when you get one they lie about the service. Worst experience. More
I would like to give kudos to Jamie and his team at Columbia Acura. The professionalism and the trust i have in how they perform is 5 stars for sure. I have had 5 major repairs completed recently and I Columbia Acura. The professionalism and the trust i have in how they perform is 5 stars for sure. I have had 5 major repairs completed recently and I found the work outstanding and priced fairly. Being a senior and on a fixed income the team helped me prioritize the importance of what should be done first through the last. I appreciate their help and understanding of my budget. More
They did me well. They told me it would take approx 2 hrs to fix. I informed them I had a sick wife at home and I was told they would try to speed it up. They were don They told me it would take approx 2 hrs to fix. I informed them I had a sick wife at home and I was told they would try to speed it up. They were done in 35 mins. More
The reason I Keep buying Acura's is because of Jamie who makes servicing the car less stressful. However, this time I had to get a new battery and I found out that Acura has been having issues with batterie makes servicing the car less stressful. However, this time I had to get a new battery and I found out that Acura has been having issues with batteries. More
They got me in took care of issue, as well as all the basics added - out quickly with great communication and explanation of service. basics added - out quickly with great communication and explanation of service. More
I want to like it. No appointments for oil change. I called and confirmed not busy. Still took close to 2 hours for oil change, tire rotation and wash. Check out was lo No appointments for oil change. I called and confirmed not busy. Still took close to 2 hours for oil change, tire rotation and wash. Check out was long. Several had problems taking a lot of time. Charged me over $100 for an included service. Had to go back to service advisor then again waited in line for cashier who had trouble again with my paperwork. Still waiting to see if chip in paint is covered under the $1000 plan that was mandatory to buy with the purchase of the car More
Jamey, Mary, and all the people in the service area were great! He managed to fit me in quickly after my battery died over a holiday weekend. They were able to do my scheduled maintenance and got everything great! He managed to fit me in quickly after my battery died over a holiday weekend. They were able to do my scheduled maintenance and got everything done early, perfectly succinct with when I got off work. They are always kind and look out for me and my car's best interest. I love these guys! More
Great people that work there always helpful. Manage my car well and gave great feedback. Manage my car well and gave great feedback. More