Columbia Acura Inc

Pre-owned 2014 acura purchasing process This dealership has a very bad customer service. I visited the place to buy used 2014 Acura RDX, had test drive and had my offer. I was negotiating wi This dealership has a very bad customer service. I visited the place to buy used 2014 Acura RDX, had test drive and had my offer. I was negotiating with their price and raised my opinion that thy are expensive than the national average. The sales manager asked me to substantiate my claim with an evidence. I promised him to provide evidence and tried to get him with data I have. They don't have email contacts to sent my evidence. I chatted online and asked the agent if she could provide me email so that I can send my message. She refused to give me. I chatted with her stating that it is uncommon for a dealership destined to sell cars and serve customers. Finally, I have contacted them on their website and listed the sample evidences I was asked to bring by the sales manager. I have also requested if i could continue my purchasing process further providing different options including a trade-in with my current car with out any response. The car I was interested in is still in market and I didn't get any response from them. More

Great buying experience Very good buying experience! Love the Acura TLX! We were in and out with a new car in about 4 hours. Numbers were very good, and Jacob (sales manag Very good buying experience! Love the Acura TLX! We were in and out with a new car in about 4 hours. Numbers were very good, and Jacob (sales manager) and Gary were very friendly and knowledgable. For the first time, buying a car was a very pleasant experience, thanks in a very bigpart to them. More

Review Very nice! Wonderful experience! Friendly and no hassle transaction!! Completely satisfied. The process was all done in an a lot less time than any tr Very nice! Wonderful experience! Friendly and no hassle transaction!! Completely satisfied. The process was all done in an a lot less time than any transactions in the past, with other dealers. More

Excellent Experience I love my new Acura, Most importantly, my salesman, Tony Gates, has been wonderful. He helped me decide which car would best suit my needs and I got I love my new Acura, Most importantly, my salesman, Tony Gates, has been wonderful. He helped me decide which car would best suit my needs and I got a great deal!. I feel that I can always call him with any questions. I highly recommend Tony Gates & Columbia Acura!!! More

2017 MDX new purchase Just picked up my new MDX. Salesperson was Tony Gates. The whole process was a piece of cake and Tony's numbers were great. He and I will be doing bus Just picked up my new MDX. Salesperson was Tony Gates. The whole process was a piece of cake and Tony's numbers were great. He and I will be doing business again. More

Frustrating experience This dealership is the closest to where I live. I visited them a few months ago, but my wife wanted to wait on the 2017 MDX to come out. On my first This dealership is the closest to where I live. I visited them a few months ago, but my wife wanted to wait on the 2017 MDX to come out. On my first visit, everything was fine. Fast forward to when we actually wanted to buy an MDX. Same salesperson. Nice and friendly but for some reason, I feel he doesn't want to sell me a car. He puts us in an MDX for a test drive. Great car. We pull into the parking lot after our test drive and we are playing around with the features trying to learn the car. Within 2 minutes a different salesperson starts knocking on the window. I open the door and he tells me we need to get out of this car as he has someone waiting to take a test drive. He said if I wanted to play with all the bells and whistles I should go into the showroom to the MDX there. That ticked me off. But I did what he asked and went inside. I sat in the MDX in the showroom and after about 1 minute, the MDX was dead. Apparently the battery was dead because everyone had been playing with the features all weekend. Great. So I am still here because the wife wants one of these to downsize her Lincoln Navigator. But I am very frustrated at this point. So I asked my salesperson if he can provide me with a brochure or printout or something that tells me what the different is between the Technology package and the Advance package. He informs me he has nothing. So I ask him point blank, so I am standing in an Acura dealership and there is nothing you can provide me that tells me about the product you are trying to sell. He tells me to go to the internet. I didn't go to the internet. I went to another Acura dealer and bought not only an MDX for my wife, but also a TLX for me. More

Doesn't return calls and doesn't care I recently moved to the area and got a recall notice from Acura. Called Columbia Acura to set up an appointment. Service did not have their own phon I recently moved to the area and got a recall notice from Acura. Called Columbia Acura to set up an appointment. Service did not have their own phone number or answering machine. The reception took my message. Several weeks go by, and no one called me back. Fast forward several weeks later, and I used the web form on their website to book an appointment. Two days later and still no call back. So, I called and spoke to the receptionist again, who said the service department was busy with customers. She offered to take my message or have me hold. I told her I would hold since the last time she took a message no one called me back. I told her taking messages doesn't apppear to be working. She said, "Okee-dokee!" and put me on hold. When I finally reached someone in the service department, I mentioned the calls and the web form and that no one was calling me back. It turned out they had me booked based on the web form I submitted. I stated that no one called or wrote me back to confirm. I received a similar blowoff of indifference. After pondering, I decided this experience wasn't a good sign. I used the chat feature on their website (since they don't have an after-hours answering machine), cancelled the appointment, and explained why. I received excuses, not apologies, from the person I was chatting with. I told her I'd go somewhere else. Did I get a follow-up call from the dealership as a result of the chat session? Nope! More

My experience of buying the TLX was great. The salesman (Gary) was informative and coutious. There was no pressure to purchase and he also provided an initial cost for the selected model. Aft The salesman (Gary) was informative and coutious. There was no pressure to purchase and he also provided an initial cost for the selected model. After I indicated my desired price to purchase, the management agreed, no fuss. The car preparation were made promptly. Greg was efficient in gathering the necessary information needed i.e. Insurance, credit info... for the closing. Although there was much technical info, Gary went over all the systems involved which gave a good start in getting familiar with my new car. To say the least, l was very satisfied with the efficiency of the transaction. More

Easy Acura Lease When it came time to turn in my Acura and swap it out for another one, they made the process seamless. I took care of everything over the phone. Sho When it came time to turn in my Acura and swap it out for another one, they made the process seamless. I took care of everything over the phone. Showed up at the dealership and it took me about 10 minutes in financing signing the lease paperwork. More

Best dealership on this planet. I have purchased and serviced more than a dozen vehicles with Columbia Acura from my first Legend in 1989 to more Legends and TL's and MDX's and the p I have purchased and serviced more than a dozen vehicles with Columbia Acura from my first Legend in 1989 to more Legends and TL's and MDX's and the precious NSX. I bought new and used cars her for me, my friends and my family for 25 years. I literally do think they are the best dealership on the planet and I really do think of everyone there as good friends. It seems they all have worked there the whole time too, now that Jayme is back. Greatest car on earth at the greatest dealership on earth, right here in Cincinnati. To the Joseph's, please recognize this team for an creating an amazing environment and culture for you, and for us. More