Columbia Acura Inc

Disappointing experience I bought a 2017Acura RDX from Columbia Acura in October. . After paying for it, and the license plates attached, the polite, and friendly salesman pai I bought a 2017Acura RDX from Columbia Acura in October. . After paying for it, and the license plates attached, the polite, and friendly salesman paired my iPhone running iOS 11.0.3 with the car. The contacts did not download properly. Short version.....the salesman knew this was an issue when he sold me the car. He did not inform me of this problem until after I took the vehicle although it didn’t work properly when I tried making calls with him in the car. At that time he told me it was a little finicky. After taking the car and trying to make calls multiple times , re-pairing it with the car multiple times , and researching, it became clear this was a widespread issue with Acura. I spoke with the salesman the next day. He told me he was aware of the problem. The salesman intentionally misrepresented the condition of the car. I spoke with Columbia management. They apologize for the lie and say they do not know when, or if, this flaw will be corrected. I certainly do not recommend doing business with Columbia Acura. More

Acura MDX I love my new suv. My salesman is Gary Berner. He did a great job. The process was quick, efficient and enjoyable. I would highly recommend Gary and C I love my new suv. My salesman is Gary Berner. He did a great job. The process was quick, efficient and enjoyable. I would highly recommend Gary and Columbia Acura More

Sales and service department We have a TSX Sportwagen and a TLX. The sales department was upfront, friendly, and accommodating. The service department has always been great. We have a TSX Sportwagen and a TLX. The sales department was upfront, friendly, and accommodating. The service department has always been great. The TSX Sportwagen has 100k and no one but Columbia has lifted the hood. Anytime I need something more than an oil change I always have a new Acura service loaner. They have also been able to accommodate me unscheduled items. I had a wheel bearing going bad and they let me drop it off and get a service loaner same day until they could get to it. Not everything you have to do with your car is always scheduled and they are always able to accommodate me. Highly recommend More

Great Buying Experience Gary Berner was great Salesperson - He was honest, prompt, and great to deal with! He made our car buying experience a great one. We would buy from Gary Berner was great Salesperson - He was honest, prompt, and great to deal with! He made our car buying experience a great one. We would buy from him again. More

Pre-owned 2014 acura purchasing process This dealership has a very bad customer service. I visited the place to buy used 2014 Acura RDX, had test drive and had my offer. I was negotiating wi This dealership has a very bad customer service. I visited the place to buy used 2014 Acura RDX, had test drive and had my offer. I was negotiating with their price and raised my opinion that thy are expensive than the national average. The sales manager asked me to substantiate my claim with an evidence. I promised him to provide evidence and tried to get him with data I have. They don't have email contacts to sent my evidence. I chatted online and asked the agent if she could provide me email so that I can send my message. She refused to give me. I chatted with her stating that it is uncommon for a dealership destined to sell cars and serve customers. Finally, I have contacted them on their website and listed the sample evidences I was asked to bring by the sales manager. I have also requested if i could continue my purchasing process further providing different options including a trade-in with my current car with out any response. The car I was interested in is still in market and I didn't get any response from them. More

Great buying experience Very good buying experience! Love the Acura TLX! We were in and out with a new car in about 4 hours. Numbers were very good, and Jacob (sales manag Very good buying experience! Love the Acura TLX! We were in and out with a new car in about 4 hours. Numbers were very good, and Jacob (sales manager) and Gary were very friendly and knowledgable. For the first time, buying a car was a very pleasant experience, thanks in a very bigpart to them. More

Review Very nice! Wonderful experience! Friendly and no hassle transaction!! Completely satisfied. The process was all done in an a lot less time than any tr Very nice! Wonderful experience! Friendly and no hassle transaction!! Completely satisfied. The process was all done in an a lot less time than any transactions in the past, with other dealers. More

Excellent Experience I love my new Acura, Most importantly, my salesman, Tony Gates, has been wonderful. He helped me decide which car would best suit my needs and I got I love my new Acura, Most importantly, my salesman, Tony Gates, has been wonderful. He helped me decide which car would best suit my needs and I got a great deal!. I feel that I can always call him with any questions. I highly recommend Tony Gates & Columbia Acura!!! More

2017 MDX new purchase Just picked up my new MDX. Salesperson was Tony Gates. The whole process was a piece of cake and Tony's numbers were great. He and I will be doing bus Just picked up my new MDX. Salesperson was Tony Gates. The whole process was a piece of cake and Tony's numbers were great. He and I will be doing business again. More

Frustrating experience This dealership is the closest to where I live. I visited them a few months ago, but my wife wanted to wait on the 2017 MDX to come out. On my first This dealership is the closest to where I live. I visited them a few months ago, but my wife wanted to wait on the 2017 MDX to come out. On my first visit, everything was fine. Fast forward to when we actually wanted to buy an MDX. Same salesperson. Nice and friendly but for some reason, I feel he doesn't want to sell me a car. He puts us in an MDX for a test drive. Great car. We pull into the parking lot after our test drive and we are playing around with the features trying to learn the car. Within 2 minutes a different salesperson starts knocking on the window. I open the door and he tells me we need to get out of this car as he has someone waiting to take a test drive. He said if I wanted to play with all the bells and whistles I should go into the showroom to the MDX there. That ticked me off. But I did what he asked and went inside. I sat in the MDX in the showroom and after about 1 minute, the MDX was dead. Apparently the battery was dead because everyone had been playing with the features all weekend. Great. So I am still here because the wife wants one of these to downsize her Lincoln Navigator. But I am very frustrated at this point. So I asked my salesperson if he can provide me with a brochure or printout or something that tells me what the different is between the Technology package and the Advance package. He informs me he has nothing. So I ask him point blank, so I am standing in an Acura dealership and there is nothing you can provide me that tells me about the product you are trying to sell. He tells me to go to the internet. I didn't go to the internet. I went to another Acura dealer and bought not only an MDX for my wife, but also a TLX for me. More