Columbia Acura Inc

Disorganized service center. When I got there I was ignored at the service counter. I didn’t know I had to pull up to the service garage door and get a ticket. When my car was When I got there I was ignored at the service counter. I didn’t know I had to pull up to the service garage door and get a ticket. When my car was ready, I was told it was parked inside and to go to the cashier window to get my key. I stood in line for 20 minutes. An old lady working the window had no idea what she was doing, They didn’t have my key and said it would be in my car. I went to the garage and my key was in the car. The garage door was down and I had no idea how to open it. I had to get back out of my car and go to the service desk to have them open the door so that I could drive out, This place was terrible and I won’t go back. Every part of this service was disjointed. Other customers were also annoyed. More

Excellent service by Austin and the crew at Columbia Hyundia. Came in for an oil change and tire rotation. Fast work. Hyundia. Came in for an oil change and tire rotation. Fast work. More

Oil change was good. My keys were left in my car unlocked for 7 hours. My keys were left in my car unlocked for 7 hours. More

Fast and friendly service. I would highly recommend this place to get your vehicle serviced. I would highly recommend this place to get your vehicle serviced. More

The service I requested was not covered by the factory maintenance program. At the time I made the appointment, the service advisor made sure I understood that. (I did, but appreciated their approach to maintenance program. At the time I made the appointment, the service advisor made sure I understood that. (I did, but appreciated their approach to make sure there were not surprises.) At the end, the service was completed before the quoted time, and the price was below the quoted price. The waiting area was very nice. I felt this was a service experience of a premium automobile brand, not a mainstream brand. I was very pleased. Austin was very professional. More

Efficient and great pricing and service! They listen and take into account what you say. Always been helpful and make sure the service is first. They listen and take into account what you say. Always been helpful and make sure the service is first. More

Friendly and excellent service. Easy peezy. Felt like a fair evaluation and cost too. No complaints Easy peezy. Felt like a fair evaluation and cost too. No complaints More

Nice service. Very Courteous service Manager (Austin) who was extra helpful. Clean bathroom and washed my car. Very Courteous service Manager (Austin) who was extra helpful. Clean bathroom and washed my car. More

First experience with Columbia, terrible service. I brought car in for repair at 9:30am as directed. I offered to NOT take a loaner since they were low on cars. NO communication throughout the day un I brought car in for repair at 9:30am as directed. I offered to NOT take a loaner since they were low on cars. NO communication throughout the day until I called late afternoon several times only to find out that they couldn't even look at my car that day, too busy. It would be the second car to get worked on the next day. I came and got a loaner at that point. The next day, no communication once again. By 4:00pm I finally called to find out the status. They supposedly had just taken the car back for inspection. I called back later to find out if and when it would be fixed only to be told that they could not, after 5:00 pm. I wasted two days. I just took the car in to Jeff Wyler Superior Hyundai this morning, planning to take a loaner. Instead they told me to wait around for 40 minutes and fixed the problem on the spot. No hassles, exceeded my expectations. I was also disappointed with the communication system itself. For all the multiple times I called, I received only a recording and left messages. Some were ignored, some took forever to get a call back. From a customer service point of view, it would be nice to talk to a human. My dilemma now is, next time I need service, do I take it back to Columbia only 1.5 miles from home (could walk on a nice day), or drive 20 minutes to Jeff Wyler Superior Hyundai where I can get reliable service? After this experience, I think I prefer the reliability more than the convenience. Thanks for allowing me to vent. Hopefully this will be helpful to you moving forward. More

Columbia Hyundai provides excellent customer service and support. Professional, friendly, customer service experts offering efficient solutions support. Professional, friendly, customer service experts offering efficient solutions More