Columbia Acura Inc

I purchased Hyundai in Toledo. Scheduled my first routine service on-line with Columbia. Everyone was courteous and work was completed within estimated time. Scheduled my first routine service on-line with Columbia. Everyone was courteous and work was completed within estimated time. More

Great service! Always so helpful and honest. Very pleasant to work with and accommodating. Thank you again! Always so helpful and honest. Very pleasant to work with and accommodating. Thank you again! More

It was a pleasure to work with Jason on the purchase of our new vehicle. He was a professional at all times and answered all the questions we had and we never felt pressure to buy. our new vehicle. He was a professional at all times and answered all the questions we had and we never felt pressure to buy. More

Making Service Appointment very difficult - never talked to person - left message 12 hours for phone text response - had to wait 10 days before I could get in for service. Also about a month ago, I had app to person - left message 12 hours for phone text response - had to wait 10 days before I could get in for service. Also about a month ago, I had appointment for service for 9am, I was told, on the phone it would take about an hour, said I would wait, got to service department and was told it would take at least 2 - 3 hours, I left. I was never offered pick up option. More

Very professional. Explained problems and very efficient at their job. Fixed my car right the first time Explained problems and very efficient at their job. Fixed my car right the first time More

Columbia has the best customer service I have experienced in this changing world of robots,chats, and non personal customer service I experienced in other areas. in this changing world of robots,chats, and non personal customer service I experienced in other areas. More

This is for Hyundai Service: Took 3 calls and text messages to get an oil change appointment. Drop off Friday morning at 9am as scheduled. Received call late afternoon with estimate of $6000 for all w messages to get an oil change appointment. Drop off Friday morning at 9am as scheduled. Received call late afternoon with estimate of $6000 for all work needed. Approved $4000 of "necessary" work. Car was returned Monday at noon. No oil change sticker on windshield, no car wash. Driver side mirror fix was quoted at $1500. I bought a complete mirror, already painted for $230. It took me 1.0 hours to replace, and I am not a mechanic. I am buying a new car in the spring and was 85% to 90% sure I was buying a Genesis at Columbia Genesis. After my last two service experiences, there is less than 40% chance I would buy from Columbia. More

Clean, good communication. I always have a good experience. Quoted 90 minutes but took 2 hours and 15 minutes. I always have a good experience. Quoted 90 minutes but took 2 hours and 15 minutes. More

Asked for the rear wheel locks to be removed. They did not. Cost for work was extremely high. They input incorrect mileage so i a unsure if they had the info for my car. They may have had it conf They did not. Cost for work was extremely high. They input incorrect mileage so i a unsure if they had the info for my car. They may have had it confused with another. More

I've been taking my 2011 RDX to Columbia Acura for service, and the team there is always top-notch! Jamie, Allen, and Trevor in the service department are fantastic—knowledgeable, helpful, and efficie service, and the team there is always top-notch! Jamie, Allen, and Trevor in the service department are fantastic—knowledgeable, helpful, and efficient. Recently, I bought another RDX, and the buying process was a breeze. They made everything simple and stress-free. I highly recommend Columbia Acura for both service and sales. They’ve earned my trust, and I wouldn’t go anywhere else! More