Colonial West Chevrolet of Fitchburg

I was referred to Colonial West by my uncle who had already purchased several cars there. He told me he called and that Ivy would be taking care of me. When I got there, I didn't know exactly what I already purchased several cars there. He told me he called and that Ivy would be taking care of me. When I got there, I didn't know exactly what I wanted, but I knew what I liked about certain cars. Ivy had me drive numerous vehicles, even offering to get another vehicle transferred over so that I could drive it. After 2 more trips there, I finally purchased the car that Ivy recommended all along. She worked with me to help me find a new car that was a perfect fit for me and she did a phenomenal job. She worked to get the cost down to something I could afford and payments I could manage. She was patient, kind, and never pushy as some sales people are. My second trip there I also worked with Benny, and it was with him that I finally signed all the paperwork to take my car. I love my new Captiva and it is a perfect fit for me! I would recommend Colonial West to anyone looking for a new car. The were wonderful and really take the time to be sure you're happy and getting what you want and need. More

The good- I had a positive experience at this dealership. Terry was the sales person that I worked with who helped me feel very comfortable and I left feeling like he was honest and I received the value tha Terry was the sales person that I worked with who helped me feel very comfortable and I left feeling like he was honest and I received the value that I anticipated through my researched. I would definitely recommend him as a dealer. The not as good- I was a little disappointed with the finance department. The guy who worked with me rushed me and wouldn’t breakdown the numbers for me (any rational consumer wants to know where their dollars are going). Terry the salesperson actually ended up getting me the breakdown of the numbers (again, another reason I’d recommend him as a dealer). Overall, I had a good experience. More

After hours of test driving and many questions, Ivy helped us find the truck we we're looking for. She was very patient and knowledgable through the entire process. Customer satisfaction was her top helped us find the truck we we're looking for. She was very patient and knowledgable through the entire process. Customer satisfaction was her top priority. I would recommend this dealership if you're in the market for a new/used vehicle. More

Very polite,fast, and accurate. Terry made it a pleasure to buy a car from colonial west and an amazing experience. Keep up the good work. to buy a car from colonial west and an amazing experience. Keep up the good work. More

The team I worked with was great... friendly and helped with everything.,..it took no time at all!! I will defiantly will go back for my next car.... with everything.,..it took no time at all!! I will defiantly will go back for my next car.... More

I can’t say enough wonderful things about Colonial West in Fitchburg. I received a recall notice on my 2009 Chevy Malibu. I have a really busy schedule and when I found I had a few spare hours they fit m in Fitchburg. I received a recall notice on my 2009 Chevy Malibu. I have a really busy schedule and when I found I had a few spare hours they fit me into their already really busy schedule and took care of me with no hesitation. These guys are awesome!!! More

I felt like Will Bryan went above and beyond to help us! We found the people there friendly . There was an issue, not there fault. They did all they could to speed along the process and resolve the issue.. We found the people there friendly . There was an issue, not there fault. They did all they could to speed along the process and resolve the issue.. I would highly recommend Will Bryan and this dealership! More

I called in on a Tuesday morning with transmission trouble and a lack of power on an older - 2003- Impala and was told to bring the car in as soon as I was able. I took the car in that morning and had trouble and a lack of power on an older - 2003- Impala and was told to bring the car in as soon as I was able. I took the car in that morning and had it back within 24 hours working perfectly for a very reasonable price. Colonial West was able to get the parts and install them in less than a day. I'm sure someone was working late to do this and I appreciate it. More

Colonial West Chevrolet had a great calm environment. My Sales Consultant Ivy Shomphe is a sweet and incredibly professional lady! I felt very comfortable dealing with her. Thank You ;) Sales Consultant Ivy Shomphe is a sweet and incredibly professional lady! I felt very comfortable dealing with her. Thank You ;) More

I cannot express how fabulous my experience was! Fist off, I absolutely hate car shopping, I'm super short, and extremely picky. I found the perfect car, Chevy Spark. I had a rather tight budget, have ne off, I absolutely hate car shopping, I'm super short, and extremely picky. I found the perfect car, Chevy Spark. I had a rather tight budget, have never purchased a new car before, and didn't have very good credit. Jose spent almost 5 hours straight getting me that car! He got the price to where I could afford it, got the payments exactly where I wanted them, and got me financed with the amount that I wanted to put down. He made this experience so simple and easy, he even let me print off my proof of address from his computer so I could finish everything that day and leave with my new car. I have NEVER had such a good experience buying a car!! I've had this car for almost 3 months now and I am absolutely loving it! I would definitely refer anyone I know purchasing a vehicle to Colonial West, and I am so glad I chose to stop there while I was car shopping! More