Colonial Volkswagen of Westborough - Service Center

Amazing service experience! So I am a first time VW owner and I just want to let you know that I have dealt with John Lacey in service 2x's now. I had an issue with a key where So I am a first time VW owner and I just want to let you know that I have dealt with John Lacey in service 2x's now. I had an issue with a key where I paid to have it re-programmed. On the second visit they determined it was a faulty key. John actually went back and gave me a credit for the work they did on the key as it was faulty to begin with. That along with the great level of service and communication is amazing. I have owned many different types of cars including luxury and John/Colonial VW has been the best by far! Also I love my Passat!! Not sure I am going to be able to go back to a Japanese car after how smooth this car handles. More

Great People, Great Service The Service Department at Colonial Volkswagon is second to none ! Work is explained and done correctly with loads of courtesy and respect for the cus The Service Department at Colonial Volkswagon is second to none ! Work is explained and done correctly with loads of courtesy and respect for the customer. More

Notably Focused on the Customer. Courteous and Efficient I originally purchased my new 2012 Jetta TDI (standard shift) from this dealership. I recently had this vehicle serviced, at the same dealership wher I originally purchased my new 2012 Jetta TDI (standard shift) from this dealership. I recently had this vehicle serviced, at the same dealership where I purchased it, for its 40k check-up. From the time I purchased it until now, this vehicle has only needed standard maintenance (10k check-ups / tires). All Colonial staff members have been extremely friendly, and focused on customer service; especially Billy McGrath -- about whom I cannot say enough good things. Billy is sharp-witted, concise, customer focused and efficient. P.S. Along with McGrath's focus on customer satisfaction, I am also impressed by the technology utilized by Colonial: specifically, the audio/video message the staff will send me, via a txt message, as the car is up on the lift while being examined -- showing me the condition of the undercarriage, parts, tires, etc. Very impressive. More

great experience with service I had my 2015 GTI repaired at Colonial. Great overall experience with service in general and with Bill McGrath in particular. Respectful, knowledgeab I had my 2015 GTI repaired at Colonial. Great overall experience with service in general and with Bill McGrath in particular. Respectful, knowledgeable, willing to help along the whole process, from dropping off until picking the car up. A great experience as a customer, the kind makes you happy to return when the situation calls for. Thank you Bill! More

Knowledgeable Staff and Great Service I've been having my VW's services at Colonial for over 8 years and I am always impressed with the service department's prompt and through service; but I've been having my VW's services at Colonial for over 8 years and I am always impressed with the service department's prompt and through service; but what keeps me coming back is Bill McGrath and the customer service I receive at Colonial. Recently, I encountered a bit of trouble with my 2011 GTI. I dropped Billy an email explaining the situation. Bill was able to fit me in to a very busy Saturday, got the problem diagnosed and my car was ready that afternoon. A big thank you to Bill and the rest of the wrenches at Colonial - excellent service and you bet I'll be bring my cars to Colonial for years to come! More

Colonial VW Rocks! I've been with Colonial VW for about 15 years and now own my like 8th VW! I've known Billy McGrath in the service department for years and he's taken I've been with Colonial VW for about 15 years and now own my like 8th VW! I've known Billy McGrath in the service department for years and he's taken such good care of me and my cars! He's always been honest and professional. I would highly recommend Colonial VW to anyone; especially Billy McGrath and the service department. They're the best! More

Bill Mack is the reason to service at Colonial Volkswagon Bill Mack has been "my car guy" and the reason I have been purchasing and servicing my vehicles at Colonial VW for over 10 years now. I actually drive Bill Mack has been "my car guy" and the reason I have been purchasing and servicing my vehicles at Colonial VW for over 10 years now. I actually drive by a closer VW dealership in Auburn just because I know the service I receive from Bill will be worth it the extra drive every time. More

Volkswagen Beetle Walked in at 8:00 am for an oil change on my Jetta and drove off at 11:00 in a new, used beetle. Mike Lodowsky caught me looking at the beetle in the Walked in at 8:00 am for an oil change on my Jetta and drove off at 11:00 in a new, used beetle. Mike Lodowsky caught me looking at the beetle in the showroom, as he was walking in the door to start the day. He said, jokingly, "is this your new car"? It has never been such an easy, pleasant experience buying a car before. Mike never gave me any pressure and he made things work. Love the Beetle and hope it works out as good as the Jetta did. At 203,000 miles it was time!! More

Amazing service Had my 2012 GTI down for service with John Lacey and let me tell you if it wasn't for him I would have been freaking out about it all, thankfully John Had my 2012 GTI down for service with John Lacey and let me tell you if it wasn't for him I would have been freaking out about it all, thankfully John did everything for me and made everything super easy he got me a loaner vehicle and he kept me fully updated on everything that got done, if you ever need service I recommend going to him if you are someone who loves their car because he will treat yours as if it was his and he will keep you up to date always and he will always be there to answer your questions like he was with me great place over all! More

colonial is lucky to have bill mcgarth I have purchased 3 Volkswagens over the last 10 years and although I do love the product that vw offers, I feel the need to mention Bill McGrath in I have purchased 3 Volkswagens over the last 10 years and although I do love the product that vw offers, I feel the need to mention Bill McGrath in the colonial Volkswagen service department. he greets me by name, remembers my other vdubs, and even remembers personal things about me from the years of small talk. He makes me feel comfortable servicing my car here and that he always has an honest assessment of my vehicles. colonial is lucky to have him. I hope they realize it More