Colonial Volkswagen of Westborough - Service Center

I've been a customer of this dealership since early 99. The srevice department is the best I have ever dealt with. Bill McGrath is a top notch advisor with great customer service skills. Steve Tucker s The srevice department is the best I have ever dealt with. Bill McGrath is a top notch advisor with great customer service skills. Steve Tucker should be proud to have Bill as part of his team. More

I have owned 9 VWs. In the early 90s I gave up on them... Lots of stupid problems, bad dealer service. I took a gamble on a Jetta TDI wagon and am totally, totally happy with. I can say honestly th them... Lots of stupid problems, bad dealer service. I took a gamble on a Jetta TDI wagon and am totally, totally happy with. I can say honestly that is the by far the best quality new car I have ever owned, by a MILE. ZERO (I mean zero, nada, not a one) defects in 56,000 miles. I recently had a problem after 26 months (at 57K) and Colonial took care of it instantly and they and VoA agreed to cover it in full. Good grief, buy these cars!! And hats off to Colonial, they do a wonderful job. More

Billy McGrath and Kevin Cross turned a point of frustration with an in warantee failure of my VW Passatt into a positive event by the speed, confidence and support I was given during this time. M frustration with an in warantee failure of my VW Passatt into a positive event by the speed, confidence and support I was given during this time. My car had to be towed to the dealer (drive shaft joint failure) on Sunday and first thing Monday morning (before I had a chance to call), I was notified they had received the car and what they had diagnosed. I was notified via e-mail and phone call letting me know progress until the car was fully repaired on Wed. I really appreciated the proactive update and the speed with which this event was handled. This is definately an experience that could have been negative for VW and the dealership, but was turned positive by these individuals. More

Recently took my car to Colonial late on a Saturday afternoon (with no appointment) as I had a slow leak from a rear tire which needed to be fixed or replaced. The service I received was simply fantast afternoon (with no appointment) as I had a slow leak from a rear tire which needed to be fixed or replaced. The service I received was simply fantastic. Adam Peschke, Service Advisor, had me back on the road within one hour after repairing my puncture, rotating the tires (he pointed out a small bulge on one of the front tires and had that tire moved to the rear) AND performing the 10k mile service to save me coming back another day! Could the service get any better…yes…. as he handed back the keys he informed me the tire repair was free of charge. The level of service, courtesy and flexibility was beyond reproach which is why I have rated them so highly. Adam will continue to get my business. More

I am having major work done to my 2010 VW Routan due to water damage to the engine and he has gone above and beyond to help me with every step of the way from the insurance coverage to the rental they are water damage to the engine and he has gone above and beyond to help me with every step of the way from the insurance coverage to the rental they are providing during this long process due to back order on the parts. He calls daily with updates and to me he has the best customer service skills I have seen anywhere. He is an asset to Colonial volkswagon. I will buy from colonial in the future due to the outstanding service they provide. More

Bill McGrath (who works in the service department) is the poster boy for cutomer service. I had bought my R32 from another dealer and happen to bump into at the local bank. I told him about my recent purchas poster boy for cutomer service. I had bought my R32 from another dealer and happen to bump into at the local bank. I told him about my recent purchase and that I was very excited. I told him the milage about the car. He asked me if the VW dealership had serviced the DSG (as it was necessary to keep the extended warranty)for my new car. I called the other VW dealership and asked. Bill was right, and I had the other dealership fix the problem. Bill (on his day off)call up his own dealership to have a copy of the 40k DSG service memo ready for me to pick up just in case the other dealership had any issues with my request. Bill really went out of his way to ensure that I was covered. I will continue to take my VW R32 to Colonial VW as long as people like Bill are looking out for me. More

Bill was very helpful while getting my car serviced. He kept me updated on the progress of my repair and was very detailed when describing the problem. The work was done quickly as well. kept me updated on the progress of my repair and was very detailed when describing the problem. The work was done quickly as well. More

WOW!! Bill and the dealership are outstanding! After going to 3 other VW dealers for a simple tire issue that none of them fixed....Bill took my car in with only 1 hour notice and fixed the problem with going to 3 other VW dealers for a simple tire issue that none of them fixed....Bill took my car in with only 1 hour notice and fixed the problem with just a short wait and great waiting room! I will go back for other service! Thanks. Bill great customer service!! More

Customer Service performed very sloppy work and simply does not listen to their customers requests. When attempting to get the issue resolved, they simply do not respond. does not listen to their customers requests. When attempting to get the issue resolved, they simply do not respond. More

I was in having my car serviced and was approached by sales person Chris Tattrie. He was very courteous asking if I needed any assistance. I informed him I was having my car serviced and he asked me a sales person Chris Tattrie. He was very courteous asking if I needed any assistance. I informed him I was having my car serviced and he asked me a couple questions about it. He informed me that due to the record breaking snowfall in January the dealships was working hard to write deals. He was not at all pushy. Very professional, very polite. He gave me his card and said now might be a great time to move into a current year model. Having been a sales manager manager in the 80's I knew well how this historic snow fall in January would be hurting business. I came back on the last day of January and Chris, and I along with the help of his support staff settled on a deal and I moved up from my 2006 Passat to a new Jetta as my wife missed our 2003 Jetta because it was easier to park than the larger vehicle. This is the third VW I have aquired from Colonial in the last five years. I can not say enough about the dealership. They also have a great service department that fights hard with Corporate VW on behalf of their customers. They also do great work. Five stars is too few for this dealership and salesperson Chris Tattrie. Sincerely, Jim McElhiney More