Back

Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
852 Reviews

852 Reviews of Colonial Volkswagen of Medford - Service Center

Sort by
October 19, 2020

Worked with Rusty! He was quick and ensured my recall and airbag wiring was completed efficiently. Would definitely recommend to people looking to buy or have their VW fixed More

by lfdoherty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Oct 19, 2020 -

Colonial Volkswagen of Medford responded

It's great to hear that Rusty was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 19, 2020

Very easy and fast service. In and out, no problem. Parts dept. was helpful finding and pricing roof rack. Looking forward to next visit. Thank you. More

by CAM.HICKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 18, 2020

Expensive.A punture repair for $26 Is way too much. You Expensive. A punture repair for $26 Is way too much. You guys need to slow down on pricing or you would loose look of serving customer . Reevaluate More

by debasishdey18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of these above
Nov 04, 2020 -

Colonial Volkswagen of Medford responded

Hello, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact me. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 17, 2020

I come here every year to do an annual check of my VW Tiguan. This team is quick and efficient and they do quality work. I would not go to any other service team. More

by Tati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2020 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 16, 2020

Colonial VW always finds a way to accommodate my needs. The staff is always professional and does its best to meet the needs of its customers. More

by SIBARGUEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Colonial Volkswagen of Medford responded

Thank you for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 16, 2020

I’ve been doing my services at colonial vw for a few years now. The people there are very helpful. I had a great experience every time. More

by JR
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan, Frank
Oct 17, 2020 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad you've had a consistently positive experience here at our dealership, and we look forward to seeing you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 15, 2020

A perfect experience at Colonial VW in Medford.I went for 40000 mile service interval.Quick,comfortable and professional.Thanks Frank.Great location and clean More

by JOHNREGO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
Oct 15, 2020 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 14, 2020

They were quick and efficient. Everyone that Is had contact with in the service department were helpful and knowledgeable. I enjoyed my time and interaction there. More

by BIGDEAL231
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 13, 2020

Frank D was a great help in helping get my car started with a dead fob battery - over the phone. Got the car going and made it to appt at dealership. All good, plus a wash and vacuum. More

by ASWEST13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that our team was able to help out, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 13, 2020

Quick, clear, easy, intelligent service.was provided following quick and easy appointment. Service advisor was friendly and knowledgeable about the car and needed maintenance. Nice clean customer waitin More

by SONG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred
Oct 14, 2020 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

...
82
...