Colonial Volkswagen of Medford - Service Center
Medford, MA
803 Reviews of Colonial Volkswagen of Medford - Service Center
The Service Department Team at Colonial Volkswagen is the reason we continue to bring our two VWs there for regular service, maintenance and periodic repairs. reason we continue to bring our two VWs there for regular service, maintenance and periodic repairs. More
Starting from my conversation w Frank DiCostanza to meeting with Rusty through servicing of our rare VW Eurovan by Guy, my experience at Colonial was more than impressive. Certainly not convenient to meeting with Rusty through servicing of our rare VW Eurovan by Guy, my experience at Colonial was more than impressive. Certainly not convenient to us in Beverly Cove on the Northshore, I see the van returning to Guy for servicing in the future. Thanks for what you do and will see you some time in the future. More
Service advisors —best in the business! Service techs always go above and beyond!! Unbeatable department!!! I’ve never had a bad experience! Prior to coming to Colonial VW, I’d never take my car to a always go above and beyond!! Unbeatable department!!! I’ve never had a bad experience! Prior to coming to Colonial VW, I’d never take my car to a dealership for repairs. Now, I’d never go anywhere else!! Seven years and counting!!! More
I was treated fairly and respectfully on my recent issue with leaking sunroof .. with a very good outcome on repairs. I had to wait for the car longer than expected and was grateful for a loaned vehicle. with leaking sunroof .. with a very good outcome on repairs. I had to wait for the car longer than expected and was grateful for a loaned vehicle. More
They did an awesome job with my oil change and were very accomodating. They even cleaned my car which was a plus to have included! accomodating. They even cleaned my car which was a plus to have included! More
Service (standard 10k service) was swift & thorough; when a light came on in the subsequent days, I was able to come right in and have them address it, which I appreciated. Service team was polite and patien a light came on in the subsequent days, I was able to come right in and have them address it, which I appreciated. Service team was polite and patient! More
Frank in customer service is TOP NOTCH! I kept making adjustments with what I wanted and he just went with the flow. I started with just lug locks for my new Jetta, I added mud flaps at the last minute adjustments with what I wanted and he just went with the flow. I started with just lug locks for my new Jetta, I added mud flaps at the last minute then added wind deflectors and muddy buddy mats at a different time. The latter three needed to be ordered. I was able to have one service done and drive away without paying a penny until my other services were available and completed. He communicated clearly every step of the way. I’ve been a VW customer for over a decade (this is my 4th VW in a row. I don’t ever plan to drive another brand). I paid labor for things I probably could have done myself but that was a choice I made knowingly. I’ve never been more satisfied with a dealership. It’s a little out of my way as there is at least one closer to me, however, I find it well worth the drive. Colonial will be my VW dealership from now on. More
Like the dealership.. like the service...I bought both Jettas here and I have not had any problems asking about my newest car...I only wished the armrest moved higher and forward like my 2017 Jetta...oh w Jettas here and I have not had any problems asking about my newest car...I only wished the armrest moved higher and forward like my 2017 Jetta...oh well... More
Best service hands down. Always explain everything clearly and get me in an out quickly. Sales department has always made buying and leasing a breeze. I will never go to another dealership! clearly and get me in an out quickly. Sales department has always made buying and leasing a breeze. I will never go to another dealership! More