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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
803 Reviews

803 Reviews of Colonial Volkswagen of Medford - Service Center

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November 27, 2020

The Service Department Team at Colonial Volkswagen is the reason we continue to bring our two VWs there for regular service, maintenance and periodic repairs. More

by ANDY.CAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty, Tom
Nov 28, 2020 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review, Andy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 22, 2020

Starting from my conversation w Frank DiCostanza to meeting with Rusty through servicing of our rare VW Eurovan by Guy, my experience at Colonial was more than impressive. Certainly not convenient to More

by steven.samuelsson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanza, Rusty Hogan, Guy
Nov 22, 2020 -

Colonial Volkswagen of Medford responded

Steven, Thanks for sharing your thoughts about your experience working with Frank and Guy and our team here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 21, 2020

Service advisors —best in the business! Service techs always go above and beyond!! Unbeatable department!!! I’ve never had a bad experience! Prior to coming to Colonial VW, I’d never take my car to a More

by CARADAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom and Rusty—service advisors
Nov 22, 2020 -

Colonial Volkswagen of Medford responded

Hello, WOW, "Seven years and counting"! Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Tom and Rusty here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 20, 2020

I was treated fairly and respectfully on my recent issue with leaking sunroof .. with a very good outcome on repairs. I had to wait for the car longer than expected and was grateful for a loaned vehicle. More

by WENDYPRELLWITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty, Frank
Nov 22, 2020 -

Colonial Volkswagen of Medford responded

Wendy, Thank you for your business and this review. We're happy to hear Rusty, Frank and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 18, 2020

Service was faster than I expected It was not too bad waiting. They have free water available which is very nice I will come again for service More

by georgetourkakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank?
Nov 18, 2020 -

Colonial Volkswagen of Medford responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 17, 2020

They did an awesome job with my oil change and were very accomodating. They even cleaned my car which was a plus to have included! More

by TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Colonial Volkswagen of Medford responded

Thank you, for your five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 15, 2020

Service (standard 10k service) was swift & thorough; when a light came on in the subsequent days, I was able to come right in and have them address it, which I appreciated. Service team was polite and patien More

by MMNEWMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 14, 2020

Frank in customer service is TOP NOTCH! I kept making adjustments with what I wanted and he just went with the flow. I started with just lug locks for my new Jetta, I added mud flaps at the last minute More

by jillisaVWlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ryan Hawkins
Nov 16, 2020 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 07, 2020

Like the dealership.. like the service...I bought both Jettas here and I have not had any problems asking about my newest car...I only wished the armrest moved higher and forward like my 2017 Jetta...oh w More

by PETERFH41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 06, 2020

Best service hands down. Always explain everything clearly and get me in an out quickly. Sales department has always made buying and leasing a breeze. I will never go to another dealership! More

by frisiellonancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Nov 06, 2020 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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