Colonial Volkswagen of Medford - Service Center

I am every happy to have my car service with you.Good job ! Keep up ! I will like to have my car next service with you. ! Keep up ! I will like to have my car next service with you. More

In the many years of doing business with various dealerships have never received such friendly helpful and competent staff ! Thank you for always providing impeccable service hats off to every staf dealerships have never received such friendly helpful and competent staff ! Thank you for always providing impeccable service hats off to every staff member of Colonial Volkswagen! More

Frank was great! I really appreciated his hard work in replacing the engine on this car that needed a replacement. Looking forward to driving it! replacing the engine on this car that needed a replacement. Looking forward to driving it! More

The reason I bought another Tiguan from Colonial was the service and attention to detail provided to me by Tom Bowes in the service department service and attention to detail provided to me by Tom Bowes in the service department More

Had to take my Tiguan in for a couple recalls and an oil change. Was out in less than two hours which is FAST for service at a dealership! They told me a minimum of two hours and I was out within an hour an change. Was out in less than two hours which is FAST for service at a dealership! They told me a minimum of two hours and I was out within an hour and a half. Waiting area is very clean. Staff are all very friendly More

I would have given 5 stars IF I saw some pro-active COVID protection in the waiting area. I waited 2 hours for my car to be serviced. I didn't see any staff come through to clean the waiting area as people c protection in the waiting area. I waited 2 hours for my car to be serviced. I didn't see any staff come through to clean the waiting area as people came and went. With the virus being so active again, I wish I had delayed my service until the virus was better controlled. The longer I waited, the more uncomfortable I felt being inside, with almost every chair in the waiting area full. The service was fine -- the waiting area really needs some proactive cleaning, anti-septic wipes and/or hand sanitizer available for "waiters." More

The friendliness personnel throughout the dealership is exceptional the knowledge and detailed work from the technicians are a piece of mind knowing the work is done correct with quality parts. exceptional the knowledge and detailed work from the technicians are a piece of mind knowing the work is done correct with quality parts. More

I went for my inspection sticker, and the mile service for my car, and everything was ok. Fast, good communication and also my car was washed. for my car, and everything was ok. Fast, good communication and also my car was washed. More

I am from Wisconsin and was driving to Boston for Thanksgiving when my coolant low warning light came on. I arrived in Boston on the Tuesday night before Thanksgiving. I googled VW Service and call Thanksgiving when my coolant low warning light came on. I arrived in Boston on the Tuesday night before Thanksgiving. I googled VW Service and called Colonial Wednesday morning as soon as they opened. I told them I was traveling and had an urgent service need; they said bring the VW in and they would diagnose the problem. It was the water pump and they would have to order parts. I asked would the repair be complete on Friday when I had to return to Wisconsin...they were off for Thanksgiving, understandably. They said yes...which is was. What I am grateful for is that Colonial shoehorned me in...they were not unbusy. Thank you Colonial VW of Medford More

Rusty is extremely helpful and personal every time I am there excellent service and follow up every time. Thanks again rusty for all your help. there excellent service and follow up every time. Thanks again rusty for all your help. More