Back

Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews

804 Reviews of Colonial Volkswagen of Medford - Service Center

Sort by
February 04, 2021

Cannot remember Gentleman at desk. Could not be nicer. Only issue i have is the last 4 visits for service I have paid $2,000+ each visit. More

by RSWEENEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 03, 2021

ken cataldo is the best! sammy in service is amazing! vehicle was done before expected. service here is excellent to say the least! very happy More

by GATEWAYMOTORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Cataldo
Feb 03, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. Ken, Sam, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 30, 2021

Service was very fast. Advisor was very professional and easy to work with. Minor mistakes were made while reassembling the car. Fortunately it was easy to fix and did not require a return trip. I didn't se More

by SEANCOON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Jan 30, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review, Sean. We're happy to hear Rusty was able to serve you and demonstrate our commitment to great service. We appreciate you taking the time to share your feedback with us, we will be sure to share with our team. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 28, 2021

The folks who work at Colonial VW of Medford are truly amazing. This dealership has, by far, the best customer service of any dealership around. More

by tiguan owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Jan 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 26, 2021

Every employee with whom I came into contact with at the Colonial Volkswagen of Medford was extremely pleasant and eager to help. The service was efficient and the manager went out of his way to ensure I wa More

by RANDIARMSTRONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Peabody
Jan 26, 2021 -

Colonial Volkswagen of Medford responded

Randi, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be " efficient " here at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 23, 2021

Always right on track with service, friendly, courteous, good price nothing hidden. My go to dealer whether buying leasing or repair. This is my 4th Volkswagen car. More

by MARYPATSCROOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk employee who has been there for 30 years, great employee.
Jan 24, 2021 -

Colonial Volkswagen of Medford responded

Mary, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for being a loyal customer and for choosing Colonial Volkswagen of Medford, again!. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 21, 2021

I had my car serviced at this dealership on Monday. By Wednesday they had sent me 3 emails asking to rate them. So here you go lol. One email is enough. More

by severymusic
Recommend Dealer
No
Employees Worked With
Tom Bowes
Feb 07, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 20, 2021

Friendly, efficient, professional. Dropped car off the night before using the dropbox system. Rep called me in the morning to let me know my car was ready. More

by LISACUNNIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Cataldo
Jan 20, 2021 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience, Lisa! We sincerely value your business and look forward to your next visit. Thank you for taking the time to leave us this awesome five-star review! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 20, 2021

Service was nice a quick! I dropped my car off the night before and was done by 10 am the next day. Thanks to the team More

by JAMISONPEZDEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Jan 20, 2021 -

Colonial Volkswagen of Medford responded

Jamison, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 15, 2021

Fast and reliable service. I felt confident that my 13 year old jetta had been serviced and repaired and was safe and good to go after my appointment at Colonial VW in Medford. Would return for next servi More

by LUCRETIAR0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bowes
Jan 15, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

...
71
...