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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews

804 Reviews of Colonial Volkswagen of Medford - Service Center

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March 17, 2021

This dealership and staff are outstanding! I’ve had my car for 10 years and I know I can trust them - the support and knowledge and service has been consistently excellent! More

by KWHALEN566
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty and Frank in the service department
Mar 17, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that Rusty, Frank and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 17, 2021

Needed a remote start for my Tiguan. I got upfront pricing for parts and service over the phone and scheduling flexibility. Clean and well organized facility, More

by Brian M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Brian! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 16, 2021

Great service, friendly staff, always professional and on time. I always enjoy coming in for my car services. Thank you to the Colonial VW team! More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 16, 2021 -

Colonial Volkswagen of Medford responded

Thanks for choosing Colonial Volkswagen of Medford, Michael! Your feedback and rating mean a lot to us. We appreciate your loyal business, and we look forward to seeing you next time! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 11, 2021

As always the service at Colonial Volkswagen was exemplary. They found a problem with my car that they needed to order a part for. They contacted me when the part came in, scheduled my service and h More

by ESGRAPHIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 11, 2021 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 10, 2021

Rusty has always been so thorough! He makes sure I understand the service I am receiving! He lets me know what is necessary and what can be waited until next time. He calls to let me know if anything More

by ARIANAMED73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan
Mar 10, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your review and kind words for Rusty! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2021

I really appreciate the great service from the Maintenance Department at Colonial Volkswagen of Medford. Setting up our appointment was quick and easy. The staff was courteous and professional. More

by M. BAZIRGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 09, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for Frank and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2021

My experiences at Colonial Volkswagen of Medford and with select members of their team has always been enjoyable. This as well as other considerations help to underpin my continued support with the purchase More

by PRESTONPULEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bowes
Mar 10, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your continued business and this review. We're very happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 06, 2021

Colonial Volkswagon is the best! Everyone that works there is very friendly. Rusty in service is very knowledgeable and prompt. Paul is the best salesman. Very patient and listens to your needs and want More

by CPATCH64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty , Ken Cataldo
Mar 06, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to leave us this fabulous, five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 06, 2021

Colonial VW is great. They are attentive and friendly, and make sure you don't wait longer than you need. The staff is very knowledgeable and thorough. More

by SKCREEDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 05, 2021

Found a water pump leak and replaced under warranty. Replaced in a day's time along with an oil change. Very thankful for the heads up! More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 06, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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