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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews

804 Reviews of Colonial Volkswagen of Medford - Service Center

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April 28, 2021

Great quick and friendly service! Hey as still able to get to work on time! Second time aerivcing in Medford and great! Thank you again More

by cj.gilmore699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan , Caduste Michaud, Neil Peabody
Apr 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 24, 2021

It was very easy to schedule the appointment. Once I arrived at the dealership, the team was great to work with and the entire process was pleasant. More

by JALOEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 23, 2021

Colonial VW took me right away even though I did not have an appointment. They were right about my battery being too old - it had broken down and a tow truck was able to start it - and I drove immediately to More

by GSMUNROE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger
Apr 24, 2021 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 22, 2021

Great experience. Friendly service, that was also quick and competent. There was a hiccup, but Rusty was quick to solve the problem in a manner that was both professional and efficient. More

by RICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Apr 22, 2021 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you, Rich. Quality customer service is always our number one priority, and we're happy to hear that Rusty met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 21, 2021

The service rep Dan has been great to work with, professional , friendly and genuinely cares about getting my car back in my hands asap.. Doesn't matter how many questions or concerns I have, he gi More

by NATHANIEL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 5 star for Dan , at service desk..sits far left ( my left) , Ryan Hawkins, Ken Cataldo
Apr 21, 2021 -

Colonial Volkswagen of Medford responded

Nathaniel, We are very happy to hear Dan provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 14, 2021

Everything was great 👍 and we are very happy .The Everything was great 👍 and we are very happy . The service is excellent. Paperwork is done in minutes. We are thankful 🙏 for the work that provid More

by manuelgutierrez389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Apr 15, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 14, 2021

Took my 2016 VW Golf I purchased here in 2016 to get serviced here. They did a great job with a full service and even got the vehicle inspected. More

by maxlupens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Max! We're glad to hear we delivered a great service experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 12, 2021

I purchased my 2017 VW Golf GTI here in January of 2018. First, the car has performed and there have been no issues with it. I've had it serviced at Colonial for routine maintenance. The team at Colonial is More

by VW Junkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty in Service
Apr 12, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 12, 2021

clean and carefully spaced service area while awaiting the return of my vehicle. The work was discussed and explained in great detail. The extra bonus was the car wash!! More

by MIKEMCCARTHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Dasalva
Apr 12, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Mike, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 11, 2021

Everything went great! Called the day before and Rusty said no problem just bring it in. Rusty and Tom have been my service guys for years ( especially since I’ve had a TDI For 10 years now ) I am alwa More

by BLUE_ROSIE2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Rusty in service
Apr 12, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad Rusty, Tom and our service team were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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