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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews

804 Reviews of Colonial Volkswagen of Medford - Service Center

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July 23, 2021

Service department is a pleasure to work with. They worked us into a busy schedule, found the problem and fixed it, and applied our extended warranty automatically. Many thanks! More

by TWOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 21, 2021

It's always great! Dan is very helpful and super nice. I picked up my car after hours and everything was all set. I love Medford VW. More

by Ylissette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan from Service
Jul 22, 2021 -

Colonial Volkswagen of Medford responded

We appreciate your business and Dan and our service team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 20, 2021

Great service as usual. People are fantastic at this dealership and a pleasure to do business with!! This is our 5th VW and have recommended family and friends who haven't been disappointed buying fro More

by PAS803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins, Ken Cataldo
Jul 22, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We appreciate you being a loyal customer of ours. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 20, 2021

Great. .nice people 👍 excelente work. Reason. For Great. .nice people 👍 excelente work. Reason. For visit a recol. In the car. ..I well. Recommend. 100 % . I lovet. My. Car. I well. See y More

by carcamo42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 19, 2021

really helpful in the service department. made it very easy to pick up my car after hours which I really appreciated. helpful in determining what services to perform when. More

by EAGB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. Frank and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 16, 2021

They are always great in the service dept here. I gave 4 stars only because they seemed like they had overbooked their time slots. The waiting area was full and they were apologizing for how backed up they More

by smaguire1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 15, 2021

Incredibly professional. Brought my car by for its 10k service while on a cross country road trip. In and out in 30 minutes. I work for a VW dealership back home, and even I was impressed. Good work guys! More

by Charles Morse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. We appreciate you taking the time to leave us a five-star rating. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 14, 2021

Very profession, great people in the service department. Great guy others were also willing to help, great job as usual from everyone there. Dedicated, great. More

by DAVIDJDOMINGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Colonial Volkswagen of Medford responded

David, Thank you! Frank and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 14, 2021

Dan Swartz was fantastic! Super helpful and informative. He made the experience great, from the phone call beforehand to when he handed me my keys after everything was finished. More

by JANESLADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Swartz
Jul 14, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Jane, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Dan to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 01, 2021

It was a simple service and Colonial service people were courteous, efficient and did fine. More annoying to me is Colonial surveys. I seem to receive 2-3 requests each time I bring my car in and it is t More

by MMOSHER1
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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