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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
819 Reviews
Call Service Center (781) 475-5200

819 Reviews of Colonial Volkswagen of Medford - Service Center

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November 30, 2021

Service Advisor was excellent. He represented the dealership very well and my car was ready when promised. More

by MULLANEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Oct 29, 2022 -

MULLANEJ responded

No response necessary.

November 26, 2021

Super helpful, easy, and quick! Entire process was as perfect as possible. Great service all around! More

by johnarmandomancini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2021

I really like this place, really professional and not more expensive than somewhere else highly recommended More

by MARGAUX.FAVRE.RASO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2021 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2021

They always do great service for me. Dan in Service is a great as always More

by REGINA.OLIVEIRA0109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
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Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Regina, for sharing your thoughts about your experience with Dan here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2021

Very fast and efficient. Everything worked perfectly fine. Got the call when it was ready and worked smoothly More

by Sheebap68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 23, 2021

Tom who works department is very good and helpful and I appreciate how they clean your car. More

by NMAINES576
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 22, 2021

The problem was solved. I am very happy with the service. Highly recommend this place to everyone! More

by bo_yan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 22, 2021

Extremely accommodating. Honest, upfront repairs. Frank had the car diagnosed and called me right away with updates. More

by michael.giunta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your business, Michael. We appreciate you taking the time to leave us this great five-star review. We're happy to hear that Frank was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 20, 2021

To the point. They don't talk in circles. Making you feel like an idiot. They give it to you up front, and with the least amount of confusion possible. More

by brione44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2021 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 20, 2021

Alignment service was done on time as expected with minimal fuss. Text message saying that the service was complete was great. More

by ROGER.NEUMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2021 -

Colonial Volkswagen of Medford responded

Roger, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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