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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews
Call Service Center (781) 475-5200

804 Reviews of Colonial Volkswagen of Medford - Service Center

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November 23, 2021

Tom who works department is very good and helpful and I appreciate how they clean your car. More

by NMAINES576
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 22, 2021

The problem was solved. I am very happy with the service. Highly recommend this place to everyone! More

by bo_yan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 22, 2021

Extremely accommodating. Honest, upfront repairs. Frank had the car diagnosed and called me right away with updates. More

by michael.giunta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your business, Michael. We appreciate you taking the time to leave us this great five-star review. We're happy to hear that Frank was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 20, 2021

To the point. They don't talk in circles. Making you feel like an idiot. They give it to you up front, and with the least amount of confusion possible. More

by brione44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2021 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 20, 2021

Alignment service was done on time as expected with minimal fuss. Text message saying that the service was complete was great. More

by ROGER.NEUMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2021 -

Colonial Volkswagen of Medford responded

Roger, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 19, 2021

Rusty's help was on the money. He pushed the time line of my situation because my handicapped wife was home alone. Your workmanship is top self but expensive should have been a mechanic . Good thing I hav More

by LOUIS.SIRACUSA0095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan
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Nov 20, 2021 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you, Louis. We're thrilled that you found your experience with Rusty to be a positive one. Thank you again for choosing Colonial Volkswagen of Medford; we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Nov 20, 2021 -

LOUIS.SIRACUSA0095 responded

You pay for what you get, pricey, yes .My ESO needs qualified people. You go that.

November 15, 2021

Excellent and professional service! Frank was great as always. Highly recommend this place to everyone! More

by KG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2021 -

Colonial Volkswagen of Medford responded

We are very happy to hear that Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 10, 2021

Great service! I came for a minor repair and left with a freshly cleaned car! More

by jasonseeger3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2021 -

Colonial Volkswagen of Medford responded

Jason, Thank you for taking the time to share your thoughts on working with Frank and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 08, 2021

Excellent service. Easy to book an appointment and great waiting area. Didn't had to wait for the car More

by pmohar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 08, 2021

Great experience with our 2019 Atlas service! Rusty was a pleasure to work with and made the process smooth. Definitely recommend! More

by Heather McNallie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
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Nov 09, 2021 -

Colonial Volkswagen of Medford responded

Heather, It's great to hear that Rusty was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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