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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
837 Reviews

837 Reviews of Colonial Volkswagen of Medford - Service Center

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January 17, 2022

Very good experience. I brought my vehicle in for some definate items to fix and others that I was concerned about. Service tech reported back and gave me a quote for additional work and left it to me to More

by mario_mancini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Mario, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 17, 2022

Excellent customer service! Check in was very easy and everything was explained. My car was ready within the estimated time frame and been cleaned inside and out. More

by sandy_feehan
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, Sandy, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 13, 2022

Fast and convenient service. Car is always clean and the service managers are always straight forward about the service items and pricing. More

by DANIELAVINCENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Jan 13, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 12, 2022

Fast and easy to work with. The Service department is very easy to work with and did a great job communicating with me. More

by cmac56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a great experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 11, 2022

I had an appointment for a antifreeze flush, I was in and out within the hour. Received a car wash as part of the appointment as well. More

by amandarusso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Colonial Volkswagen of Medford responded

Amanda, We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 07, 2022

Rusty is wonderful guy above and beyond Enjoyable to Rusty is wonderful guy above and beyond Enjoyable to deal with Will always ask for him each visit Jessica More

by jdlove214
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rusty
Jan 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, Jessica. We appreciate you taking the time to share your feedback and five-star rating. We're glad to hear that you found your experience with Rusty to be a positive one! Please let us know if we can be of any further assistance. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 06, 2022

Excellent service department. The waiting area is always clean and the mechanics treat every job with the same precision. I like knowing that the people working on my car are VW experts. More

by BDAETSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty, George
Jan 06, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience working with Frank here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 06, 2022

I have always have a good experience working with all the staff at Colonial Volkswagen in Medford from service to sales to checkout. Waiting area is clean and bright with snacks and coffee if you are there More

by TY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Rusty
Jan 06, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 05, 2022

Great services with people that have more accurate and knowledgeable answers about my car and services More

by ALEXANDER7JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Jan 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 05, 2022

I like the quick drop-off, fast service and quick pickup that is provided cause I don't like to spend my whole day getting my car serviced. More

by SCOTTJ877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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