Back

Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews

804 Reviews of Colonial Volkswagen of Medford - Service Center

Sort by
December 07, 2021

Mr Hogan resolved, possibly permanently, a long-standing key problem with a 2015 GolfTDI. He has been unfailingly helpful over the past decade, as has been the entire service dept. More

by TBCASEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan
Dec 08, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Rusty Hogan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 06, 2021

Helpful in determining the light sensor and immediately correcting problem. Vehicle returned promptly and cleaned More

by MACDOGG77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
Dec 06, 2021 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 03, 2021

I always receive excellent service at Colonial Volkswagen of Medford. The staff is professional, very knowledgeable about Volkswagens, and very courteous towards the customer. It is a pleasure to work with More

by mfmerrigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
Dec 03, 2021 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 02, 2021

I called during a holiday week, Roger was able to get me in the following day, given the fact we had travel plans for w/end. Dan was my service rep, he kept me informed, I was provided a loaner & had my car More

by BMATARAZZO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger, Dan exceed expectations
Dec 02, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Roger, Dan and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 02, 2021

Service department always communicates the work being performed as well as recommendations for other up-keep issues. More

by gregg_mathews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to leave our service department a great review. We appreciate your business, Gregg. We look forward to continuing to have you as one of our valued customers for years to come. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 30, 2021

Service Advisor was excellent. He represented the dealership very well and my car was ready when promised. More

by MULLANEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Oct 29, 2022 -

MULLANEJ responded

No response necessary.

November 26, 2021

Super helpful, easy, and quick! Entire process was as perfect as possible. Great service all around! More

by johnarmandomancini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2021

They always do great service for me. Dan in Service is a great as always More

by REGINA.OLIVEIRA0109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Regina, for sharing your thoughts about your experience with Dan here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2021

Very fast and efficient. Everything worked perfectly fine. Got the call when it was ready and worked smoothly More

by Sheebap68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2021

I really like this place, really professional and not more expensive than somewhere else highly recommended More

by MARGAUX.FAVRE.RASO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

...
55
...