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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
837 Reviews

837 Reviews of Colonial Volkswagen of Medford - Service Center

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March 14, 2022

Rusty was very kind, service was quick, and they even washed the exterior of my car :) More

by NINA.GALASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Mar 15, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Nina. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 11, 2022

Took very long for the parts to arrive. But they did a good job putting the parts on. More

by bTan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your feedback! While we are sorry about the delay getting the parts, it's good to hear that you were satisfied with the repair. Please don't hesitate to reach out if you need any further assistance, and we hope to see you again here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 11, 2022

Very courteous, professional, and efficient. My engine light went on, I got an appointment for the next day. I was there at 7:00 and the car was ready again by 11:00 More

by sde55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 10, 2022

Love the service group and dealership. ..they are the best! Work was done efficiently and timely. More

by PMONEIL2781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2022

Kind and helpful service. Easy communication. Clear follow-up plan in place if issues not fixed More

by atbolbotowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan
Mar 10, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rusty met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 05, 2022

Customer service is excellent in their department service. Rusty in particular. They try to make you feel really comfortable. Coffee and such if you choose to wait for your vehicle. More

by bkrantz95
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
Mar 07, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 04, 2022

It was great to bring the car to get serviced and get some recalls fixed. Dropped it off around 9 and by noon it was done. Also washed. Great service More

by Sal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, Sal, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 01, 2022

Kind and helpful agents, Excellent customer service and fast service on my car, highly recommended thank you More

by JUAND826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Bowes five starts to him
Mar 02, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 28, 2022

Sales department and Service department one of the best in the industry, Frank my service advisor is always on top, making sure, the correct service is getting done. Had the full detailed service done on m More

by rarodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Apr 30, 2024 -

rarodriguez responded

Thank you Frank!

February 28, 2022

The service dept in Medford has always been very professional and reliable. I've been going there for a couple of years. They do a great job! More

by Ting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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