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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews
Call Service Center (781) 475-5200

804 Reviews of Colonial Volkswagen of Medford - Service Center

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January 12, 2022

Fast and easy to work with. The Service department is very easy to work with and did a great job communicating with me. More

by cmac56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a great experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 11, 2022

I had an appointment for a antifreeze flush, I was in and out within the hour. Received a car wash as part of the appointment as well. More

by amandarusso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2022 -

Colonial Volkswagen of Medford responded

Amanda, We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 07, 2022

Rusty is wonderful guy above and beyond Enjoyable to Rusty is wonderful guy above and beyond Enjoyable to deal with Will always ask for him each visit Jessica More

by jdlove214
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rusty
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Jan 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, Jessica. We appreciate you taking the time to share your feedback and five-star rating. We're glad to hear that you found your experience with Rusty to be a positive one! Please let us know if we can be of any further assistance. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 06, 2022

Excellent service department. The waiting area is always clean and the mechanics treat every job with the same precision. I like knowing that the people working on my car are VW experts. More

by BDAETSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty, George
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Jan 06, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience working with Frank here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 06, 2022

I have always have a good experience working with all the staff at Colonial Volkswagen in Medford from service to sales to checkout. Waiting area is clean and bright with snacks and coffee if you are there More

by TY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Rusty
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Jan 06, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 05, 2022

I like the quick drop-off, fast service and quick pickup that is provided cause I don't like to spend my whole day getting my car serviced. More

by SCOTTJ877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 05, 2022

Great services with people that have more accurate and knowledgeable answers about my car and services More

by ALEXANDER7JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jan 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 03, 2022

Always a good service experience at Colonial. Fast and fair all you can ask for from a dealership. More

by ERIC.AMOROSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 03, 2022

Quick and friendly. Waiting area was clean. Coffee and water available. Service received was what I expected More

by chandler.brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 31, 2021

excellent service with warm welcome and customer service.Totally satisfied by their service in medford. More

by arjunpanthi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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