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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
821 Reviews

821 Reviews of Colonial Volkswagen of Medford - Service Center

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March 04, 2022

It was great to bring the car to get serviced and get some recalls fixed. Dropped it off around 9 and by noon it was done. Also washed. Great service More

by Sal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, Sal, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 01, 2022

Kind and helpful agents, Excellent customer service and fast service on my car, highly recommended thank you More

by JUAND826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Bowes five starts to him
Mar 02, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 28, 2022

Sales department and Service department one of the best in the industry, Frank my service advisor is always on top, making sure, the correct service is getting done. Had the full detailed service done on m More

by rarodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Apr 30, 2024 -

rarodriguez responded

Thank you Frank!

February 28, 2022

The service dept in Medford has always been very professional and reliable. I've been going there for a couple of years. They do a great job! More

by Ting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 28, 2022

The service was truly outstanding. Very communicative, friendly, and most importantly they did excellent work on my car. More

by joshlown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty was my main dude
Mar 01, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Josh, for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 24, 2022

Tom is friendly and professional! A pleasure to do business with! The work completed fixed my issue. I am happy. More

by CKYDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 24, 2022

Super Efficient and on point. Very informative and friendly. Always a pleasure to work with. The facility is always clean and welcoming. Service time was quick. More

by JOE@CHARLESTOWNAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, Joe, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 23, 2022

I heard vw get nice services but not good service they provide us we think. More

by kiran_dumre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Feb 24, 2022 -

Colonial Volkswagen of Medford responded

Kiran, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 18, 2022

This is a great dealership with wonderful staff. Rusty in the service department is awesome and always goes above and beyond. I also love my Tiguan:) I highly recommend this place. More

by FARAH.BLOUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
Feb 20, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rusty met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 15, 2022

the service was good the person making the appointment was more than pleasant the only issue I have is when I picked up the car I was not told to drive the car for about 100 miles so the compu More

by BTDAGOSTINO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Colonial Volkswagen of Medford responded

We are happy to hear that our team provided you with good customer service! Please don't hesitate to reach out to us directly if you have any questions or concerns. We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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