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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews

804 Reviews of Colonial Volkswagen of Medford - Service Center

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February 23, 2022

I heard vw get nice services but not good service they provide us we think. More

by kiran_dumre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Feb 24, 2022 -

Colonial Volkswagen of Medford responded

Kiran, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 18, 2022

This is a great dealership with wonderful staff. Rusty in the service department is awesome and always goes above and beyond. I also love my Tiguan:) I highly recommend this place. More

by FARAH.BLOUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
Feb 20, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rusty met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 15, 2022

the service was good the person making the appointment was more than pleasant the only issue I have is when I picked up the car I was not told to drive the car for about 100 miles so the compu More

by BTDAGOSTINO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Colonial Volkswagen of Medford responded

We are happy to hear that our team provided you with good customer service! Please don't hesitate to reach out to us directly if you have any questions or concerns. We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 10, 2022

My experience was great. Vehicle service took shorter than expected. I am pleased with this dealership More

by JMOURINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 10, 2022

Speedy service, accommodating and always a seamless experience when dealing with Rusty & crew, great job as always team! More

by jrscelfo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 29, 2022

Very efficient servicing system and great communication from employees. Fast and efficient. I would return. More

by lkj_bos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 28, 2022

Great dealership , very prompt to service my newly purchased atlas , have been little issues after a few months but the guys in service are second to none More

by puddler81
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodger
Jan 28, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 27, 2022

Great dealership. Scheduled a service appointment for our 2019 Jetta and everything went smoothly. Had an early morning appointment so decided to wait while the vehicle was being serviced. Appointment was qu More

by owingst
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 27, 2022

Great Service, it was a very easy process to make the appointment online, drop it off and was called when ready. Since I wasn’t going to pick it up before they closed, they left the key in the trunk and More

by ERIKATENORIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Colonial Volkswagen of Medford responded

Erika, Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 27, 2022

Great service, and they were able to recommend a tire change and even got a free car wash More

by sid.rai10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Colonial Volkswagen of Medford responded

Sid, We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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