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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
821 Reviews
Call Service Center (781) 475-5200

821 Reviews of Colonial Volkswagen of Medford - Service Center

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March 17, 2022

I was in and out in no time for my service. The staff is Very efficient and helpful. More

by astridking2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, Astrid, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 17, 2022

Excellent service, they are quick and friendly as well. I always come to Medford Volkswagen. More

by khanrimmal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Mar 18, 2022 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 16, 2022

Rusty communicated very well about the timeline and what service would be done. Car was very clean when returned. More

by Steve MacNeil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Report | Print
Mar 17, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your great experience with Rusty here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 14, 2022

Excellent service and good staff. The oil change was quick and painless. Good waiting room. More

by alexwitte11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review, Alex. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 14, 2022

Rusty was very kind, service was quick, and they even washed the exterior of my car :) More

by NINA.GALASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Report | Print
Mar 15, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Nina. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 11, 2022

Took very long for the parts to arrive. But they did a good job putting the parts on. More

by bTan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your feedback! While we are sorry about the delay getting the parts, it's good to hear that you were satisfied with the repair. Please don't hesitate to reach out if you need any further assistance, and we hope to see you again here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 11, 2022

Very courteous, professional, and efficient. My engine light went on, I got an appointment for the next day. I was there at 7:00 and the car was ready again by 11:00 More

by sde55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2022 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 10, 2022

Love the service group and dealership. ..they are the best! Work was done efficiently and timely. More

by PMONEIL2781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2022 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2022

Kind and helpful service. Easy communication. Clear follow-up plan in place if issues not fixed More

by atbolbotowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan
Report | Print
Mar 10, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rusty met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 05, 2022

Customer service is excellent in their department service. Rusty in particular. They try to make you feel really comfortable. Coffee and such if you choose to wait for your vehicle. More

by bkrantz95
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
Report | Print
Mar 07, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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