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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews

804 Reviews of Colonial Volkswagen of Medford - Service Center

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April 20, 2022

Very attentive to my needs and schedule to get done . Not pushy about suggested repairs that needed to be done in a reasonable time. Saturday crew was excellent !! More

by tmmanning383
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
Apr 21, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 20, 2022

The issue that was concerned about with my VW 2017 Jetta was readily attended to by the mechanics at Colonial VW they worked on the car quickly and efficiently so my car is working very as of this writing. More

by JV734
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 19, 2022

Frank Dasilva was extremely helpful and easy to work with, and he made a difficult and frustrating repair pretty painless. He was patient, and gave great advice. I really trusted him, and he met every e More

by PBUDRA15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dasilva, Frank
Apr 20, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 18, 2022

Good responsive service. I don’t know how it could be made better than it was. More

by GHalsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 14, 2022

Excellent service dept. Frank is always kind courteous and professional. My car is always returned clean. Service fast. Wait or pick up later. I highly recommend More

by jofrmil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for Frank and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 14, 2022

The service was Fast, friendly, efficient and professional. Waiting room was convenient and had wifi! More

by wilson.elicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Elicia, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 11, 2022

Friendly and reasonably quick. Replaced the brakes and went across the street to get the inspection sticker, which saved me some time More

by IROND_WILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 11, 2022

Nothing is too much trouble for the Service Team. Professional efficient and Friendly group of men. More

by ANDY.CAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bowes, Rusty Hogan
Apr 12, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review, Andy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 06, 2022

I live close enough where I could uber home while work was being done - but check in and check out were easy. I'd recommend Colonial VW! More

by katelyn_nugent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Katelyn. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 04, 2022

I have always recieved great service at VW. Always very helpful, upfront, and professional with services. More

by kaylalewis089
Recommend Dealer
Yes
Employees Worked With
Dan
Apr 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, Kayla, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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