Colonial Volkswagen of Medford - Service Center

Every employee I encountered was extremely polite, helpful, and professional. One of the best VW dealerships I have been to. helpful, and professional. One of the best VW dealerships I have been to. More

This was my first experience with the service department at Colonial VW. I was welcomed by a very professional service writer named Dan and his communications were clear and concise. Due to my time restra at Colonial VW. I was welcomed by a very professional service writer named Dan and his communications were clear and concise. Due to my time restraints, I needed to wait on site for my vehicle for all repairs to be completed. I was pleased that all my expectations were met, and my wait time was a bit shorter than expected. I am now done working with independent repair shops that don't really "know" my VW. Colonial, respected my time, money and vehicle. More

Service advisor are much more knowledgeable and helpful. They do care about the time and value of the customer. Outstanding service They do care about the time and value of the customer. Outstanding service More

I had bad experience over there . They made me wait whole hour and sent me without any services. And went back again and same thing happened but I talked and they took around 5 mins. They made me wait whole hour and sent me without any services. And went back again and same thing happened but I talked and they took around 5 mins. Very unhappy 🙁 More

Quick and fast service, as usual. Communicated appropriate fix, and car was ready when expected. Thanks! Communicated appropriate fix, and car was ready when expected. Thanks! More

Lets me bring my own parts, and great service level. Would definitely recommend this place Would definitely recommend this place More

Service was great, courteous and respecting the urgency of the repair. I originally bought my car there and despite the age of the car was treated well and in my interest to get the right treatment for my of the repair. I originally bought my car there and despite the age of the car was treated well and in my interest to get the right treatment for my car - and myself. More

I've been taking my car(s) to Colonial VW for more than fifteen years. They kept my 2003 Passat running beautifully, and they're always so pleasant and efficient, and wiling to discuss what's optional and fifteen years. They kept my 2003 Passat running beautifully, and they're always so pleasant and efficient, and wiling to discuss what's optional and what's really essential to keep a car going, that when it came time to replace the Passat, there was no question that I'd buy another VW so I could keep going to Colonial for service. Loving my 2020 Tiguan, by the way! More

Very expensive but car got fixed quickly so I guess it's all fine. Friendly staff all fine. Friendly staff More

Consistent and reliable communication as always, with accurate estimates of the timing for completion of the repair. accurate estimates of the timing for completion of the repair. More