Colonial Volkswagen of Medford - Service Center

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear Frank and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Alexa, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you for your feedback but we feel that your review is slightly misleading and leaves out a lot of details about your service visit. We do our best to help every customer in a timely and professional manor. Our service department gets very busy in the mornings and that is why we recommend that you schedule an appointment to have your service done here. That can be done on our website or by calling in and booking it over the phone. In this case you did make an appointment but missed it and did not actually come until the following day. You arrived unannounced at 9am, which is the busiest time of day for our service department, and asked repeatedly that our service advisor help and try and squeeze your car in. Frank went above and beyond in advising you on what was wrong with your vehicle and even advised you on what is necessary now and what can wait in an effort to save you some money. Not only did he get your car in as fast as possible but he even went as far as to give you a significant discount on the work that you chose to have performed. We value our customers very much and we want every visit here to be fast and easy because we know that time is a a very valuable commodity. I am sorry that you feel that we did not do enough to make you feel that our service was 5 star. But, with that said, I think that you are being a little unfair in giving our dealership a 1 star review. We did everything in our power for you without having to making another customer that did have an appointment that day wait longer because you showed up unannounced. Please feel free to reach out to me directly to discuss this further because if I am misinformed in this situation then I would love the opportunity to make it right. Thank you. Frank Dicostanzo Service Manager Frankd@vwmedford.com 781-475-5200

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review, Victoria! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Colonial Volkswagen of Medford responded

Josh, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you! Frank and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, Michelle, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com