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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews
Call Service Center (781) 475-5200

804 Reviews of Colonial Volkswagen of Medford - Service Center

Sort by
June 06, 2022

Again, always outstanding, exceptional service from All! All people delivered friendly, personable, helpful customer service. Very clean and comfortable facilities, including waiting area. More

by DP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank and Rusty!
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Jun 07, 2022 -

Colonial Volkswagen of Medford responded

DP, Thank you! Frank, Rusty, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Jun 07, 2022 -

DP responded

Frank, Thanks for your thanks. Your service website remains not as good as the rest of your organization. A latest example, I tried to shift service appointment, but was offered only 7:30 on all future days. Had to call Rusty to switch to later. Checked now, and still only 7:30 offered each day. And, service last Wednesday still shows needed (not completed). Darryl

June 06, 2022

Staff are friendly and take the time to explain if they find something wrong with your car More

by JNAMMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 29, 2022

Excellent service, great people, fast service, excellent follow up, recommend them, I will go for my next service More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan from service
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May 30, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 25, 2022

Tom and the service team are top notch. I also bought the car there, and was very pleased with the process. More

by bryan56
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 26, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 25, 2022

It was great! Will go back when my car gets messed up again. Quick and easy More

by EMILYJOTOOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Emily. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 19, 2022

The service staff was very helpful, trustworthy, and responded immediately was I contacted them. They took care of mr car within the day. More

by SEAYA90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 18, 2022

Purchased my 2nd Jetta from Colonial VW. Excellent customer service, from Sales to Service. Great to have a local dealer. More

by SMT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we hope you enjoy your new VW Jetta! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 18, 2022

Volkswagen of Medford has great customer service and took excellent care of me and my car! More

by MEGANB864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Megan! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 12, 2022

Very easy to work with and didn’t oversell anything and they were quick to get in with! Very pleased with our experience. More

by MARISSAEPPICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2022 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 11, 2022

Fantastic service and follow up. Service Manager Frank was accommodating and helped answer questions beyond my scheduled needs. More

by jtirrell21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty,Roger
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May 11, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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