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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews
Call Service Center (781) 475-5200

804 Reviews of Colonial Volkswagen of Medford - Service Center

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July 09, 2022

Colonial of Medford Blasted on the lug nuts after having tires mounted and balanced and an alignment done. I had to jump on my breaker bar to loosen the lug nuts so I could do a rear brake service. Torqui More

by Love/Hate VW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2022 -

Colonial Volkswagen of Medford responded

We're sorry to hear you had issues with your lugs. We would love to discuss this further so that we can look into what technician worked on your vehicle and address this with him. Our techs are required to do all jobs to VW factory specifications and if one of them is not utilizing a torque wrench to torque down lug nuts we would like to be able to make sure they do not do this in the future. Please call me or send me an email at your convenience so we can look into this further. Frank Dicostanzo Service Manager Frankd@vwmedford.com 781-475-5200

July 08, 2022

Everything went extremely well, Dan was a big help! Will definitely be coming here again! More

by GREGCOHEN1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Swarz
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Jul 11, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 07, 2022

Frustrating! It seems difficult for the to accept responsibility for errors. Assume women don’t know much. More

by DMMINNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Colonial Volkswagen of Medford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 07, 2022

Quick inspection, instant reflection of warranty repair, crazy high repair estimate. Proven wrong. Not recommend More

by alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
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Jul 11, 2022 -

Colonial Volkswagen of Medford responded

Thank you for this feedback, Alex. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 07, 2022

Very pleasant experience. Dealership oil changes are $$$ but I knew that before I went in. More

by johnpaulperron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 06, 2022

Very helpful, quick, organized, they go the extra mile. Dan was extremely easy to work with More

by rossarual
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
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Jul 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 04, 2022

Quick and efficient service process. Great communication. Drop off was simple and pickup even easier. More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Matthew! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 04, 2022

Every employee I encountered was extremely polite, helpful, and professional. One of the best VW dealerships I have been to. More

by kikyo092
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 04, 2022

This was my first experience with the service department at Colonial VW. I was welcomed by a very professional service writer named Dan and his communications were clear and concise. Due to my time restra More

by DAVEMEL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Rusty.
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Jul 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 29, 2022

Service advisor are much more knowledgeable and helpful. They do care about the time and value of the customer. Outstanding service More

by budathokisubash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot the name of service advisor
Report | Print
Jun 29, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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