Colonial Volkswagen of Medford - Service Center

Colonial never fails to exceed expectations. Dan took great care of us as we waited for an unexpected extra service. Dan took great care of us as we waited for an unexpected extra service. More

Always helpful and understanding. They get their customers and are empathetic to their needs. Will continue to use them for future purchases and service. They get their customers and are empathetic to their needs. Will continue to use them for future purchases and service. More

Amazing service! Dan was very informative and professional. This was best experience I've ever had at car dealership. I'll be returning to service my VW going forward Dan was very informative and professional. This was best experience I've ever had at car dealership. I'll be returning to service my VW going forward! More

Tom from the Service Department went above the call of duty to help .me get my car fixed. He kept me up to date with what was going on with my car and why it was taking so long. I have always had a good duty to help .me get my car fixed. He kept me up to date with what was going on with my car and why it was taking so long. I have always had a good experience with the service department and this time was no different. Tom went out of his way to help me. More

An all too rare act of kindness. Frank Dicostanzo the Service Manager, assisted me in transporting my Atlas to California. I'd purchased the vehicle from another dealership on th Frank Dicostanzo the Service Manager, assisted me in transporting my Atlas to California. I'd purchased the vehicle from another dealership on the east coast and needed to make a flight home with my family of 5. I was in a jam trying to find a pick up location with a three day window. Frank allowed me to leave him the keys and handle to pickup for me. Never was I in doubt that my car was in safe hands. When I asked how I could compensate him for this service he simply said that he would be happy to help a loyal VW owner. Wow this dealership knows how to hire! If I ever have the opportunity to buy another... I'll call them first! More

Service Rep Dan Swartz treats all with such respect and cares about your every need! cares about your every need! More

Great service and got my sticker renewed and washed car for me without asking. Thanks! for me without asking. Thanks! More

I'm always treated right whenever i have to bring in the car to some work. Sometimes first models of a new generation will have some kinks to work out. They knew exactly what to and had me in and out while car to some work. Sometimes first models of a new generation will have some kinks to work out. They knew exactly what to and had me in and out while I got some work done in their waiting lobby. More

Frank and his staff are awesome. Solved a problem in my engine, Performed a couple of recalls, And returned my 2014 Convertible Bug to me in quicker than quoted. Solved a problem in my engine, Performed a couple of recalls, And returned my 2014 Convertible Bug to me in quicker than quoted. More

Great service advisors , the wait was minimal and the communication was great. I’d recommend colonial communication was great. I’d recommend colonial More