Colonial Volkswagen of Medford - Service Center

My experience at Colonial VW of Medford was extremely positive. Keven Umana was incredibly helpful in the car shopping and buying process. Would highly recommend to anyone looking at VW positive. Keven Umana was incredibly helpful in the car shopping and buying process. Would highly recommend to anyone looking at VW More

My experience with Colonial Volkswagen has always been great, and this time was no different. Tom was so helpful, explaining my service to me and getting me in and out in a timely manner. They’re the best great, and this time was no different. Tom was so helpful, explaining my service to me and getting me in and out in a timely manner. They’re the best! More

Quick and helpful. Was expecting another 8 hour wait for a tire check and oil change. I was in and out in under 2 hours. Thank you. Was expecting another 8 hour wait for a tire check and oil change. I was in and out in under 2 hours. Thank you. More

Frank and the rest of the service team have always taken care of me and my vehicles. They are friendly, polite, and make sure I have everything I need. I booked my most recent appointment over the phone, th care of me and my vehicles. They are friendly, polite, and make sure I have everything I need. I booked my most recent appointment over the phone, the person who took my call said she wasn’t able to find my account but that my appointment had been booked for 8am on 1/5/23. When I arrived, Frank took care of me and made sure I would get my vehicle back before I needed it— during the conversation, I learned that the appointment I made hadn’t been saved correctly. Frank didn’t hesitate to make sure I was taken care of and didn’t make me feel like I had done something wrong. He was very professional and kind, he reassured me that I’d be taken care of that day. He and the service team even had my car ready an hour earlier than I needed! More

Tom was my contact and he was super helpful, in regular communication, and had excellent follow through. communication, and had excellent follow through. More

Great service and communication. The service desk, and the technician were hands down the best. The service desk, and the technician were hands down the best. More

Kiiara was great and she kept me updated during the entire service. I appreciated the professionalism and the speed of service. I did find the cost of repair a bit too high but overall it was a positiv entire service. I appreciated the professionalism and the speed of service. I did find the cost of repair a bit too high but overall it was a positive experience. More

Great service and it didn't break the bank. Dan and Frank went above and beyond. Dan and Frank went above and beyond. More

Paul was amazing and told us everything and anything about the car. Everyone there was so helpful!! about the car. Everyone there was so helpful!! More

Had my first service appointment and it went great! Excellent customer service and quick service. Excellent customer service and quick service. More