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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
805 Reviews
Call Service Center (781) 475-5200

805 Reviews of Colonial Volkswagen of Medford - Service Center

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March 14, 2023

The service advisor, Daniel Swartz, was courteous, efficient, friendly and nice. At many places, car dealerships, grocery stores, etc the employees make you feel as though they’re doing you a favor More

by dwhomka
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro. Excellent!
Report | Print
Mar 15, 2023 -

Colonial Volkswagen of Medford responded

Thank you for your kind words for Daniel! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2023

I always feel that I am treated fairly and the quality of the work is very good. More

by paulshaskan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business, Paul, and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 05, 2023

I had to follow up for a recall that the service agent was supposed to reschedule and confirm. More

by MARK.DYDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Mark, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 04, 2023

Simple to make the appointment and bring the car in. Dan was great! He understood my needs and let me know what needed to be done, in a sympathetic way. Great job!! More

by CHIC_MALDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Swartz
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Mar 04, 2023 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 02, 2023

EVERYONE WAS VERY POLITE. CAR WAS READY WHEN STATED. WORK WAS DONE WITHOUT ANY EXTRA CHARGES. I WILL ALWAYS USE YOUR SERVICE. More

by sopter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. Frank and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 20, 2023

As always, the service was excellent and very courtesy was extended to me . The standards that colonial VW adheres to far exceed expectations for a dealership. More

by CATHERINE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiarra
Report | Print
Feb 20, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Catherine, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 18, 2023

Fair price and great service. Got a ride to and from the dealership painlessly. Thank you More

by gagne.vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Colonial Volkswagen of Medford responded

Thank you, Vincent! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 18, 2023

Always pleasant people working there . I feel the work is well done and fairly priced More

by DILEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 14, 2023

Great place to bring your VW. They know how to take care of you and make sure all concerns are heard. More

by PKILEY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. Frank and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 11, 2023

Very nice friendly people at the dealership. Will definitely go back when my car is due for service. More

by ebreed0113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiiara, Tim in parts
Report | Print
Feb 12, 2023 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kiiara and TIm met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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