Colonial Volkswagen of Medford - Service Center

Went in with a broken windshield wiper that also cracked my windshield. The customer service is always awesome at the service department, but Dan truly helped me out! The cost was going to be way more tha my windshield. The customer service is always awesome at the service department, but Dan truly helped me out! The cost was going to be way more than I expected, but he found out that it was covered by a warranty and I only had to pay for the new wipers. Also, their weren't any loaner cars available but Dan was able to order me complimentary rides to work that day and back to dealership to pick up my car. It's always annoying to have something go wrong with your car, but Dan definitely did his best to make this experience easy and low-stress for me. More

Colonial VW service is always thorough and the people are very helpful. Waiting room is very comfortable. very helpful. Waiting room is very comfortable. More

Taking my vehicle on a timely manner was convenient. Disappointed the tires were not rotated and although the car was washed, not vacuumed as in the past. Disappointed the tires were not rotated and although the car was washed, not vacuumed as in the past. More

I had a great experience here. Service was quick, pricing was transparent, and I appreciated the advice on potential issues that may arise in the future. I would definitely recomme Service was quick, pricing was transparent, and I appreciated the advice on potential issues that may arise in the future. I would definitely recommend. More

Frank is always super helpful and efficient thru the whole process. My car is in and out in no time. whole process. My car is in and out in no time. More

My service advisor was excellent! Car was ready 39 minutes sooner than promised. She gave me good advice about oil changes and I am convinced all service needs to be done at dealershi Car was ready 39 minutes sooner than promised. She gave me good advice about oil changes and I am convinced all service needs to be done at dealership. Thanks for investing in such outstanding representatives of your company. More

Thank you for making my VW run like new! It is great to have it done! It is great to have it done! More

Excellent service. They keep you informed on the status of the repair all throughout the process. They keep you informed on the status of the repair all throughout the process. More

I had my 2022 Atlas in for regularly scheduled maintenance and it didn't take them long to finish it. They were very polite and did the work promised. maintenance and it didn't take them long to finish it. They were very polite and did the work promised. More

The Customer service rep was very nice at desk will be back again for sure . back again for sure . More