Colonial Volkswagen of Medford - Service Center

Service was great. Wait time was fair, updates were frequent, and my car was provided the work it needed. Wait time was fair, updates were frequent, and my car was provided the work it needed. More

It was my first experience with Volkswagen. The team is great, unexpectedly i had a great time while waiting! Thank you Medford Volkswagen. The team is great, unexpectedly i had a great time while waiting! Thank you Medford Volkswagen. More

The entire process was easy fast and great service. Happy with Colonial VW. Thank you! Happy with Colonial VW. Thank you! More

I have a 2017 GTI and a 2015 sportwagen that are serviced at VW Medford regularly. For the 2017 GTI, I brought it in for an headlight replacement under warranty. The service team noticed a sunroof leak, and at VW Medford regularly. For the 2017 GTI, I brought it in for an headlight replacement under warranty. The service team noticed a sunroof leak, and fixed that as well. Additionally, I ordered parts for my 2015 Sportwagen. Prices were discounted compared to other VW dealerships. Overall, I am happy with the customer service and deals on parts. More

Very nice location and a straightforward experience. They knew exactly why I came in and were able to assist me in a timely manner. The only minor complaint I have is that I called the service departmen They knew exactly why I came in and were able to assist me in a timely manner. The only minor complaint I have is that I called the service department one day to make an appointment but the man on the phone sounded a little rude and didn't know that I had to be there, but afterwards he was able to set up my appointment. Overall, I am pleased with my experience. More

It was a good experience. They found a nail in my tire and fixed it. They found a nail in my tire and fixed it. More

I bring my car here expecting good service, as one should bringing their car to the brand specific dealership. The last two times I have brought my car in for as oil change in tire rotation there has been ne bringing their car to the brand specific dealership. The last two times I have brought my car in for as oil change in tire rotation there has been neglect while doing the oil change. I shouldn’t find bits of oil around my engine bay nor should I see it leaking down the side of the engine block from a lazy technician poorly refilling the engine with oil. I asked for my tires to be rotated to opposite side of the vehicle to help continue with proper wear. I was told by Frank that they can not do that. I then had to show him the tires are not directional and that they can be rotated that way and not just front to back on the same side. I drive my car daily and it’s just me in the vehicle. The weight of my body will wear down the drivers side more over time so it’s best to properly rotate from side to side. After the job was done I was charged more than normal just for the request of opposite sides. I brought this to franks attention and he brushed it off. I then grabbed a older recipe to show Dan this was incorrect and there was no reason to get billed more just for the request. Dan corrected the issue and I felt better leaving there. Dan has always been great towards me and I just want that known. If my engine bay is left a mess again I will be finding elsewhere to have my car’s maintenance done. More

Tom, Excellent service. Every issue with my car was fixed. Thank you very much for your service Every issue with my car was fixed. Thank you very much for your service More

Very trustworthy and great service…happy to be part of colonial volkswagon. Thank you very much! colonial volkswagon. Thank you very much! More

Excellent dealer clean efficient Frank the service manager was awesome I would highly recommend them manager was awesome I would highly recommend them More