Colonial Volkswagen of Medford - Service Center

The staff is friendly, and every time I’ve been in I wait there for the car and they always try to get me out quickly. However, I wonder if that is at the peril of quality service. I have now had my car in t there for the car and they always try to get me out quickly. However, I wonder if that is at the peril of quality service. I have now had my car in twice, and my wipers were not replaced and the driver side wiper was actually torn and not working for both of those trips which leads me to believe they didn’t even inspect it. Service here has been better than some dealers. I’ve gone to in the past, but definitely could be better! More

Frank the Service Man explained needed repairs very clearly. He proactively called me with service updates. Excellent customer service from this guy!! clearly. He proactively called me with service updates. Excellent customer service from this guy!! More

Quick process and super easy which is super helpful on an workday and I appreciate it! workday and I appreciate it! More

Worked with Frank and the team in the Service Department. All were great. They kept me informed on a long lead time part for warranty service on a very new car, and completed what they could promptly. Car All were great. They kept me informed on a long lead time part for warranty service on a very new car, and completed what they could promptly. Car has been driving great since, so I gather the actual service was done well. Much better than another VW dealership I have dealt with. Will continue to work with Colonial VW on service for this car. More

Colonial VW of Medford is terrific. The staff is always friendly and helpful. They have kept my Golf in fine shape since I bought it in 2012. During my recent annual service visit I wor The staff is always friendly and helpful. They have kept my Golf in fine shape since I bought it in 2012. During my recent annual service visit I worked with woman, but I've forgotten her name. More

Service staff is always helpful and repairs are completed on time. They always answer my questions promptly on time. They always answer my questions promptly More

Excelente customer service. Especially frank da Silva. Take everything I need and pay attention what the need . Thanks frank Especially frank da Silva. Take everything I need and pay attention what the need . Thanks frank More

VW Medford provided prompt and affordable service for last 7 years. I am very happy with the service. last 7 years. I am very happy with the service. More

Good experience. Kiiara was very helpful in expediting everything. Frank was good at explaining everything in the process along the way. Kiiara was very helpful in expediting everything. Frank was good at explaining everything in the process along the way. More

Kilara is very helpful and follow through. And the workmanship on the wheel refinishing is amazing. And the workmanship on the wheel refinishing is amazing. More