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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
806 Reviews

806 Reviews of Colonial Volkswagen of Medford - Service Center

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June 14, 2023

professional, accurate, and quicker then I thought it would be. Had to make some decisions on a car that I might end up selling and the service reps insight and expertise helped with that More

by Gamble2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 13, 2023

Daniel Swartz is very professional. He made sure to listen to my issue and made sure to let the service techs know what needed to be done. More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Swarts
Jun 14, 2023 -

Colonial Volkswagen of Medford responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 13, 2023

It was my first visit and Dan was great and very friendly! Amazing customer service! More

by KPOLANCO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jun 14, 2023 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 12, 2023

Daniel Swartz was focused on what I shared about my car's history and welcomed my questions. He thoughtfully checked in with me while I waited at the dealership. I appreciated his honesty and genuine concern More

by ACM
Recommend Dealer
Yes
Employees Worked With
Daniel Swartz
Jun 12, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 10, 2023

Fantastic customer service. Took my car there for a check engine light they did a scan on it as a courtesy. Said I be okay to drive back to Canada without a problem and have it More

by baum007
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 10, 2023

Had a very fast response to my problem from the kind customer service team. Good job as always! More

by jacob.skowronek
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Jacob, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 09, 2023

Great service, again! I have been very satisfied with Colonial VW sales and service. I recommend them as exceptionally great. More

by DP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 08, 2023

Experienced service advisors;Efficient, crisp interactions; solid diagnosis; expedited work, solid repairs. . Pleasure doing business with them. More

by Ed Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 07, 2023

Great service! It is the only place where I take my car. I always get good advice and guidance regarding my car. More

by BOEHMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 05, 2023

I had a great experience with Frank when i went to get my oil changed. He made sure I got the best deal possible and provided great service. Will definitely be returning for any future car maintenance! More

by meghannolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Colonial Volkswagen of Medford responded

Meghan, Thank you so much for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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