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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
806 Reviews

806 Reviews of Colonial Volkswagen of Medford - Service Center

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October 10, 2023

Top notch service fixed the problems with my Volkswagen in a timely and professional manner More

by AMARTUCCI1905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 10, 2023

Everything was perfect. My service advisor was very friendly and helpful. I would be back for sure. More

by zoran.kostic84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Colonial Volkswagen of Medford responded

Thanks, Zoran, for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 04, 2023

Very good service the people that are working there are fabulous .Volkswagen Medford the Best. More

by MASSEGOLDIE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. Frank and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 03, 2023

! always have a great experience with the Service Dept at Colonial. The people are pleasant and take the time to explain the service being provided as well as the cost etc. More

by JANEWAY59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell
Oct 04, 2023 -

Colonial Volkswagen of Medford responded

Jane, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 02, 2023

Chris was extremely helpful in getting my warranty issue fixed quickly and was accommodating at all stages of the repair claim. More

by Zack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in the service department
Oct 03, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 01, 2023

Easy access, dependable staff, friendly upon arrival and always helpful while waiting with checking to see if you need anything throughout your time spent there More

by THOMAS.MANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank , front desk service rep
Oct 02, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review, Thomas! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 20, 2023

Quick and easy. I dropped off my car and picked it up without any issues. More

by JOSEFARIAS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Someone from service
Sep 20, 2023 -

Colonial Volkswagen of Medford responded

Jose, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 20, 2023

We were very pleased with the courtesy your dealership offered to us. The sales people were very friendly. We have to admit this was by far the easiest signing we ever experienced. There were no games or More

by lacroft3
Recommend Dealer
Yes
Employees Worked With
Nasser Jalal El Deen
Sep 20, 2023 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 19, 2023

Very professional operation. Easy to schedule. Expenses were clearly stated. I will continue to obtain VW service at Colonial Volkswagen of Medford. More

by carbonemd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 16, 2023

They tried to push service that wasn't needed. They said I needed my spark plugs changed and it was $260. They said it was missed during the 40K service. I mentioned that was a pre-paid maintena More

by TPEDGE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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