Colonial Volkswagen of Medford

Love my new Jetta! So happy with my purchase and the service I received at the Medford dealership wiht Ron! I really appreciated how he wasn't a trypical pushy sales guy So happy with my purchase and the service I received at the Medford dealership wiht Ron! I really appreciated how he wasn't a trypical pushy sales guy and gave me the time I needed to figure out exactly what I wanted. I walked away with a brand new car and the perfect fit for me at the rate I needed. Ron's time and services are very much apprecited. More

Passing the Buck I am disappointed with how the dealership is taking responsibility for the fact their company sold me a car that was different from the one they told I am disappointed with how the dealership is taking responsibility for the fact their company sold me a car that was different from the one they told me I was buying. I bought a diesel for the: (1) MPG; (2) resale value; and (3) the environment. I paid a premium for these reasons. I don't want them to pass the buck to VW USA and profess they are helpless to take ownership of the fact they sold me this car. I also don't want them to tell me I should not be upset because the car is "safe" to drive. There are financial ramifications that are mine now due to the fact this dealer and this dealer alone sold me a car that is different from the one they professed to sell me, and they should be better about owning that right up front. And, by the way, Greg Cohen from the start was full of puffery about the mileage capabilities of the car that were not true. He said that the estimated mileage was xxx, but many of our customers get in the high 40s or even 50. That set my expectations, and even with the cheated emissions process they employed to keep the mileage up there, I found Greg's statements to be prototypical of your "classic salesperson" and not true. More

Did not expect to go home with a car that day Great people to work with. Caduste is an amazing young man. Helped work out a great deal & hustled to get me in my new car the same day. Very impressi Great people to work with. Caduste is an amazing young man. Helped work out a great deal & hustled to get me in my new car the same day. Very impressive! More

bought 2 cars here in one week :) We bought three cars here in the last year, two of those in the last week. Caduste, Jason, Scott, Kaser, & Eric were all so very helpful and handled a We bought three cars here in the last year, two of those in the last week. Caduste, Jason, Scott, Kaser, & Eric were all so very helpful and handled all our deals with the utmost professionalism. The best part was how straightforward they were in all my interactions with them. I highly recommend this dealership over any other in all of Greater Boston area. More

caduste is your guy Was looking for a 2015 gray Volkswagen golf and caduste approached me and was very real and not pushy at all. The easiest car buying experience of my Was looking for a 2015 gray Volkswagen golf and caduste approached me and was very real and not pushy at all. The easiest car buying experience of my life. No BS. Check caduste or this dealership out. It's worth it. More

Buying new car Steve talked to my mom and I & helped us with her 100 million questions. It was my first time buying a car and he was very helpful with showing me aro Steve talked to my mom and I & helped us with her 100 million questions. It was my first time buying a car and he was very helpful with showing me around and helping me figure it what was best for me. More

Super happy! Came in just to look, left with a Jetta! Couldnt be happier. First time VW experience. Steve was great, made me feel at ease, extremely helpful and wa Came in just to look, left with a Jetta! Couldnt be happier. First time VW experience. Steve was great, made me feel at ease, extremely helpful and walked me through it all keeping within my budget. Weeks later a follow up call from Steve shows me he cared and he came through with a cable I was looking for.Excellent service. I would recommend Steve Warren and the whole Colonial at Medford staff. Friendly, not pushy and extremely easy going. They definitely will have my business for years to come. Thank you Steve! More

Positive Experience at Colonial VW! Colonial Volkswagen and our salesman, Caduste, were a pleasure to work with. Caduste walked me through my different options, and once I decided on on Colonial Volkswagen and our salesman, Caduste, were a pleasure to work with. Caduste walked me through my different options, and once I decided on on the Jetta S with tech, he patiently worked with me to settle on a price with which I was comfortable according to my personal needs. His responsiveness to my questions and needs were exceptional. I'm very happy with my new Jetta and with the service I received at Colonial Volkswagen! More

My only regret is not going to Colonial VW first! Let me preface this with saying that this is the first of two reviews I will be writing about my car buying process. My first dealership experience la Let me preface this with saying that this is the first of two reviews I will be writing about my car buying process. My first dealership experience lacked something to be desired **cough**cough**Quirk VW**cough** and they will be getting their own review. Colonial VW was a complete 180 from what I experienced before. I my first interaction with Colonial was with Jason the Internet Sales Manager over the phone. I was in the market to lease 2015 Jetta GLI with the SEL trim package and a manual transmission. Nothing else. I did not NEED a new car. I WANTED a new car. Specifically that car, and the VW site said they had one. After hearing that I had been bait and switched earlier in the day, he was upfront with me and noted that the car I saw online had been sold the day before. Bummer. He then informed me that the there were a few available with their partnering dealerships but he needed to do a little looking. Before I he could even suggest coming in to chat, I was in the car driving. Once in the dealership I was greeted by Jason, and introduced to my man Ron who gets this game's VIP nomination. His opening line was "What can we do to make sure you have a better experience than you did earlier today?" It didn't take much. Fortunately/unfortunately for him I did my homework and the car had already sold itself. After laying all the cards out on the table and getting manager to quote my trade in it was time to talk turkey. He asked me what I wanted to pay and made that happen. He factored in the factory promotions going on, my trade in, and suggested I put down the insurance money I would have used to fix my trade-in's side swipe damage. It was always a conversation, never a lecture. As a person who doesn't do well with confrontation, I really appreciated that. Keep in mind, this was all at 7:30 PM on a Saturday night. Props for that kind of patience. We agreed on the price, and I put down the deposit for them to secure the car if they could find one. If they couldn't by the end of the week they'd return it to me no problem. The wait began. Ron and his team scoured the northeast for my car and were able to find one by Wednesday evening. They could have done it sooner, but I was stubborn and wouldn't budge on the color. I gave in and for the better. Black looks much better in person. Ron was very patient with me through the process even though I was texting him for updates. Once the car was back to Medford it took them less than a day from when I got in to sign the papers to when they handed me the key to a licensed, insured and state inspected car with a full tank of gas (also running with the AC on 15 minutes before I arrived). He even helped me remove the parking permit sticker that I had to return to the City of Boston. At this point I'd like to include one honorary mention. Kaser from finance friendly and informative throughout the entire process. Was never impatient and helpful/genuine about explaining various plans I could add on to make sure VW didn't charge me for damage when the lease ended. He bundled a couple things that will probably be necessary with street parking and MA potholes. Again, I kept another employee 20 minutes after closing and he acted as though it were still 2 PM. Nothing rushed. Overall an amazing experience from Ron and his team. Would recommend to anyone. They treated me like an old friend and were all about the followthrough. I hope I won't have to see them for another 10,000 miles, but if I do I won't exactly be upset about it. More

Great experience dealing with Caduste Michaud I bought a used vehicle and Caduste answered all my questions and put up with a lot of questions and prodding. Never a problem for him - he was on to I bought a used vehicle and Caduste answered all my questions and put up with a lot of questions and prodding. Never a problem for him - he was on top of everything, got back to me quickly, and saw everything through. I would definitely recommend Caduste! More