Colonial Volkswagen of Medford

Different from other dealerships I have been to a few dealerships recently, and this was the 2nd car I purchased during that time. The experience at all the other dealerships was alwa I have been to a few dealerships recently, and this was the 2nd car I purchased during that time. The experience at all the other dealerships was always negative, like of you weren't paying attention, you would pay an extra 1000. Here both the salesman and the general manager were friendly, but also straightforward. No tricks, car was thoroughly detailed. No complaints! More

Clumsy. Not Customer/Prospect Focused. Selfish! Colonial VW Medford is the least customer -facing an customer need Car Dealership I've ever encountered. HOWEVR they have my ETERNAL GRATITDUE for be Colonial VW Medford is the least customer -facing an customer need Car Dealership I've ever encountered. HOWEVR they have my ETERNAL GRATITDUE for being so wholly focused upon what THEY WANTED/REQUIRED versus MY NEEDS, even when they offered, at the time, the lowest quote. I scheduled a test drive for a 2016 GTI 6-speed with Tito. I arrived on Sat Aug 27. Tito was very pleasant, but he immediately handed me off to Quentin my "Sales" person who was equally pleasant and gracious. Quentin & I went for a drive. I was happy/impressed. Once back at the Colonial VW Dealership, it was time to discuss price on the specific GTI I had driven. It was a "simple" deal ($14K-$17K cash, $1K credit card, remainder financed).Quentin went to a Manager & 5-10 mins later returned. The quote was $23,049.94 "out-the-door" (incl Tax,Dealer Fee, Title/Tag/Reg). I literally took my credit card out. However, everything "froze" when I indicated it would take 4-5 Biz Days to have the $14K-$17K wired into my Checking Acct. Quentin got a Manager Josh Jeffres who was also very pleasant. Josh's first remark "I didn't know we even had any 2-door GTI's in stock" was off-putting (A Manager who doesn't know his inventory?). I didn't respond. My purchase was literally a done deal. However, Josh was adamant that it HAD TO BE AN AUGUST SALE. I explained that I had zero control over the transfer of cash to my Checking Acct, that I didn't know my liquidity in the Acct the funds were being transferred from, & that it always took 4-5 Biz Days. This was unacceptable to Josh, even though I had my credit card on the table. He warned of "Incentives" being dropped at the end of the month, I HAD TO BUY IN AUGUST (Incentives? None existed on a GTI! VW was going to pull any DEALER-different from CUSTOMER-INCENTIVE leading into the Sept Labor Day Sales Event? Unlikely). Due to my enthusiasm for the car, I engaged in several different possible means by which I could possibly succumb to Colonial VW/Josh's absolute dictate. We discussed a down-payment with my card card & then financing the balance owed, & then paying off the entire balance when I got the cash transferred into my checking account. We discussed a credit card, some funds that were in my checking account, & then financing the balance. A jumbled mess. MORE CRITICALLY, It was ALL about WHAT Colonial VW & Josh were demanding! Did I care about Colonial VW's "August Sales Numbers"..YES, as much I do a grain of sand on a beach in Sri Lanka. Josh actually let me walk out of Colonial with the promise that I would call my finance guy on Mon Aug 29th & see what could be done expediently to get the funds by Wed Aug 31st. I didn't make the call on Monday. I decided to wait until Sept 1st. When I made the call, I was surprised to find out that I had sufficient funds that could be wired immediately without having to sell anything in my portfolio. Had I called on Mon Aug 29th, the Colonial VW car would be in my driveway. I decided to call Wellesley VW "a sister" Dealer to Colonial VW. They dropped the price on Sept 1st to $22,840 "out the door". I was SOLD. However, I also called Minuteman VW, and by "days" end---I hadn't considered Minuteman because no 2 door GTI's were in stock---they had agreed to source and swap for a 2 door GTI, and the price? $500 lower than the Wellesley price. I bought from Minuteman immediately & I only ever dealt with one person, Timmy Pullo. As for Colonial and Josh, the GTI I was on the verge of buying, is still on their lot. I wish to thank Josh profusely for being so blindingly focused upon his absolute WANT/NEED/DICTATE! Thank you Josh, you saved me $700.00!! It's a sorry circumstance when a price is agreed to, the Dealer is honoring it, yet they place their WANTS/NEEDS/DICTATES ahead of the Customer. But, that is Colonial VW Medford. Pathetic. More

Best car buying experience I’ve ever had! Honestly, best car buying experience I’ve ever had. Caduste was an excellent salesman and Matt was the first car dealership sales manager that treated Honestly, best car buying experience I’ve ever had. Caduste was an excellent salesman and Matt was the first car dealership sales manager that treated me with respect right from this initial conversation. I had done my research and he gave me a price that I could not refuse. They were so good my daughter commented on how easy car buying is. Simply outstanding! More

Great experience Caduste was friendly and professional all the way through the sales experience. He is very knowledgable about the VWs we were interested in and the di Caduste was friendly and professional all the way through the sales experience. He is very knowledgable about the VWs we were interested in and the different options available on the Jetta. The price was what we were expecting and maybe a little less. More

No pressure, great deal! After going to several other dealerships in the Boston area, I finally ended up at Colonial VW...and thank God I did! Caduste and the rest of the team After going to several other dealerships in the Boston area, I finally ended up at Colonial VW...and thank God I did! Caduste and the rest of the team were very different from all the other dealerships I went to. They were up front and honest about what I could get into based off what I was willing to spend. There was no pressure to close the deal or to commit to something I could not afford. Overall I felt I had a positive experience and would highly recommend going to Colonial VW and seeking out Caduste for your next vehicle purchase! More

Excellent experience I entered Colonial VW of Medford expecting to feel like people were trying to rip me off- I had a negative impression of car dealerships/salesmen in g I entered Colonial VW of Medford expecting to feel like people were trying to rip me off- I had a negative impression of car dealerships/salesmen in general from previous bad experiences at other dealerships. Caduste, my salesman, and all of the staff at Colonial VW of Medford were the complete opposite of those low expectations. They were all kind, helpful, straightforward, honest, and fair. My experience leasing a new Jetta from this dealership was very easy. I am really impressed with the professionalism of the staff, and I hope to do business with this dealership in the future. More

GM Ken Cataldo - Excellent follow up GM Ken Cataldo assisted with a communication difficulty that I was experiencing with VW credit. He stayed in contact with me and kept me up to date o GM Ken Cataldo assisted with a communication difficulty that I was experiencing with VW credit. He stayed in contact with me and kept me up to date on how the resolution was progressing. Said he would follow through and did! More

Great Experience The salesman Caduste helped me a lot during the whole car buying process. Great service from Colonial VW and I'm very happy with my new car! The salesman Caduste helped me a lot during the whole car buying process. Great service from Colonial VW and I'm very happy with my new car! More

Wonderful experience in hands of Steve Warren Outstanding experience. Called ahead to get best pricing on lease of a 2016 Tiguan. Telephone service was excellent, got price with call back in 30 mi Outstanding experience. Called ahead to get best pricing on lease of a 2016 Tiguan. Telephone service was excellent, got price with call back in 30 minutes. Made an appointment to come in which was confirmed by text. Arrived at dealer and did a quick test drive as that's all the time I had; Steve Warren was professional, thoughtful, considerate and made the process easy and convenient. I returned later that day and signed the paperwork. Everything was transparent, no one was pushy in the least bit, and Steve was a real pleasure to work with. I highly recommend him. The dealership is in a great location and the space is clean and impeccable. Couldn't be easier, definitely feel like a got a great deal and was treated in top notch fashion. More

Positive experience I worked with Dan Goodman to lease a 2016 VW GTI ...Excellent low pressure selling style. Precise and responsive to much back and forth. I recommend w I worked with Dan Goodman to lease a 2016 VW GTI ...Excellent low pressure selling style. Precise and responsive to much back and forth. I recommend working with him if you shop at Colonial VW Medford. More