Colonial Volkswagen of Medford

AMAZING GREG WAS SUPER HELPFUL WITH ME AND TRYING TO FIGURE OUT THE BEST POSSIBLE WAY TO GET OUT OF MY LEASE AND INTO A NEW ONE :) GREG WAS SUPER HELPFUL WITH ME AND TRYING TO FIGURE OUT THE BEST POSSIBLE WAY TO GET OUT OF MY LEASE AND INTO A NEW ONE :) More

Got a new Tiguan from a great dealer! Colonial VW's sales service is second to none. I did a lot of shopping around. Met and sat with many salesman. Greg and the guys at Colonial really ma Colonial VW's sales service is second to none. I did a lot of shopping around. Met and sat with many salesman. Greg and the guys at Colonial really made the process smooth, quick, and informative. This experience was refreshing. Helped me feel like all my questions and concerns were answered. Really happy with coming here and would highly recommend it. More

Excellent Service! Caduste Michaud was very patient with us in providing options to find us the right deal. Many thanks to the whole team and God Bless! Caduste Michaud was very patient with us in providing options to find us the right deal. Many thanks to the whole team and God Bless! More

Can you say "SUPERB' Needless to say, our experience in purchasing a VW Beetle was beyond our expectations. Greg Cohen was like someone we knew a long time, friendly, hel Needless to say, our experience in purchasing a VW Beetle was beyond our expectations. Greg Cohen was like someone we knew a long time, friendly, helpful in every aspect, met our needs and calmed our (my) anxiety about this stylish automobile which I have wanted since our last VW Super Beetle purchase in 1971. Greg was informative in every question I had, and had an excellent attitude with my many thoughts about this automobile. I would highly recommend Greg to any of our family members and friends without hesitation. Thank you Greg, again, for your kindness and making this a comfortable experience for Bob and myself. Linda and Bob Magaldi More

Frank W. And Colonial VW are THE best! This is my first vehicle purchase in a very long time. Colonial Volkswagen made the process painless. My salesperson, Frank Wargo, was extremely hel This is my first vehicle purchase in a very long time. Colonial Volkswagen made the process painless. My salesperson, Frank Wargo, was extremely helpful and knowledgeable, and I highly recommend both Frank and Colonial. I’m very happy with my purchase and experience. More

Easy and Friendly Buying Experience Great Dealership. Caduste is very knowledgeable and friendly. Listens to your needs as a customer and presents the best options for you without going Great Dealership. Caduste is very knowledgeable and friendly. Listens to your needs as a customer and presents the best options for you without going for the "hard sell" to push you into a car like other dealerships do. More

Purchased 5 Cars Here, Won't Go Anywhere Else Fantastic customer service! I no long live in the Boston area but drove from Coonecticut since I know they Won't steer me wrong. Greg Cohen is THE bes Fantastic customer service! I no long live in the Boston area but drove from Coonecticut since I know they Won't steer me wrong. Greg Cohen is THE best...he is honest and upfront. I know, hard to believe right?! More

Lease 2018 Tiguan Great experience as always with the Colonial Medford crew (3rd lease). Worked with Justin on getting the right trim of Tiguan and Derek on getting the Great experience as always with the Colonial Medford crew (3rd lease). Worked with Justin on getting the right trim of Tiguan and Derek on getting the price where I needed it to be. Josh worked closely with me on pick up day, going over everything with the car. More

Bought a CPO 2015 VW GTI SE Excellent Sales force, very friendly group of people. Willing to work with me on finding the right vehicle with the options I require. They were quick Excellent Sales force, very friendly group of people. Willing to work with me on finding the right vehicle with the options I require. They were quick to address concerns I had with my vehicle. Definitely a five star dealership experience! More

Alexander Reddy Review of Colonial VW of Medford Hello, my name is Alexander Reddy, and I'll be honest, I was asked to write this review on behalf of Colonial Volkswagen Medford Sales Staff, but I'll Hello, my name is Alexander Reddy, and I'll be honest, I was asked to write this review on behalf of Colonial Volkswagen Medford Sales Staff, but I'll be more honest about my experience there from the beginning to the end and currently where I'm at with my relationship with Colonial Volkswagen. Because I'm not going to give any business five stars unless I truly believe they deserve it. So let me start from the beginning. Truth is, I actually submitted an inquiry about a VW Golf back in 2016 to a VW dealership in Danvers. Response was prompt, polite and to the point with the information. However, at the time, I wasn't ready to buy. Since then I had been doing car research for approximately two years and in April 2018, I walked into Colonial VW Medford and met Justin R. Pizzi. I only had a few minutes, but Justin was relaxed, polite and willing to LISTEN. I also met David Diblasi. David Diblasi knows his cars like the back of his hand and if there was something he didn't know, he knew the answer in approximately sixty seconds (yes I counted). I was not in a rush to buy and the staff at Colonial VW of Medford, truly understood that and respected the line that I set. Never ONCE did I feel pushed to buy. If I did, I would have walked out immediately. This was especially crucial for me because beforehand I had poor customer service interactions with Ford, Jeep, (of Medford) and Subaru (of Wakefield). Nobody wanted to listen to my reasons behind car buying or take the time to understand me. Justin and David did both and even went a step further, to be ACCESSIBLE. Both gave me their personal cell phone number and literally, if I have a question I can get ahold of either of them whenever I need to (in fact just did with Justin at 10:01PM to confirm that I will bring my car into the dealership to complete the registration). Another part of the experience that I genuinely enjoyed, was that Justin (and David Di Blasi- Product Specialist), were willing to work with me and negotiate a fair price.To be fair and completely honest, I did some pull-tugging by contacting other VW dealerships in Massachusetts to motivate the negotiations to get them where I wanted them to be. But during all the negotiations the staff at Colonial VW of Medford were completely respectful, honest, and understood that what I did was strictly business and nothing personal. I'll put it into perspective: I had an opportunity to get the same model car I was looking at (VW Golf Sportwagen S with awd 4 motion) at price $1000 less at a competing VW dealership. However, it was the last point in that I decided to go with Colonial VW of Medford. Last but certainly not least, they were CONSISTENT in their interactions with me. There is no "Yeah I'll get back to you about that" and then they don't call me. I didn't have to chase them either. They followed up on the same day and made sure that I had what I needed. The finance officer, Stephanie Trevisone, was kind and took the time to explain everything on the purchase agreement AND negotiated with my bank to lower my APR, which was amazing. Initially it was 4.1%. Somehow she pulled a miracle and it changed to 2.99%. I was overjoyed. She also explained the warranty clearly, even when I didn't understand everything about it. I also worked with Derek Pound, (General Sales Manager) who was completely professional. No pressure and was transparent about the numbers. When I sat down to sign the purchase agreement, all the numbers matched up to what I wanted on the Out the Door Price. Everything was transparent and EXACTLY what I was expecting it to be, and then some. I had a wonderful opportunity to meet the staff that covers the service shop. Rusty Hogan (Assistant Service Manager), was professional and told me that if I needed anything to let him know and he would take care of it. Now, despite the glowing review of my experiences with Colonial VW of Medford, are car dealerships perfect? No. But I am, at least happy with my experience with Colonial VW of Medford and look forward to the relationship that I have with them. Unless anything changes, this review will stay at 5 stars and for the time being, I certainly recommend Colonial VW of Medford. I've been truly impressed and let me tell you, that ain't easy to do. Thank you to the staff at Colonial VW of Medford. It has been a sincere pleasure to do business with you and I look forward to continue doing business with you in the future. Kind Regards, Alex Reddy More