Colonial Volkswagen of Medford

Great first time new car buying experience! As a first time new car buyer, I was pleasantly surprised by the efficiency, honesty, integrity, and cordiality of all staff involved. My experience w As a first time new car buyer, I was pleasantly surprised by the efficiency, honesty, integrity, and cordiality of all staff involved. My experience went very smoothly, and my initial visit including test drive of a Golf GTI and signing an initial offer was less than 1 hour. Greg Donato was very patient and enthusiastic, especially 2 days later when I came back to test drive a regular Golf model for comparison, and helped me compare offers between the 2 models, and even revise the initial offer for additional savings to help me make my final decision and pick the car that was the best fit for me (I love my GTI!). The finance department was also very efficient and thoroughly answered all my questions, and I could tell everyone had my best interest in mind and were not playing games or having unnecessary negotiation, and worked to use all options to approach my budget. I really appreciated their price transparency of what they list online actually reflecting their offers. Thanks to all who helped me out, from Jason Giacoppo from the internet department as an initial contact, to Greg Donato in sales, to the finance person and even the cashier who handled my deposit (sorry I don't remember their names!) - all were very friendly and I could tell had my best interests in mind. I hope to not have the hang out there frequently for service issues, but based on my experience thus far, I don't think I would mind the people nor the environment and amenities. More

VW of Medford and Greg Cohen...The best. Greg is a great. My Tiguan runs perfectly after 9 months. We recently had an issue with our Jetta. Greg went above and beyond to make sure it was res Greg is a great. My Tiguan runs perfectly after 9 months. We recently had an issue with our Jetta. Greg went above and beyond to make sure it was resolved correctly. I didn't have to call or follow up Greg Rusty and Chris had it all set in 48 hours. When you're buying a car it's not just the car but the service. If you are thinking about purchasing a vehicle Greg will make sure you get the car you need, he's not pushy at all and it's just an overall fun experience the way it should be. Rusty and Chris will make sure your VW keeps running smoothly. More

Wonderful experience I was very impressed with my salesman Greg Cohen , he helped me pick the perfect car I’m very happy I would recommend this dealership I was very impressed with my salesman Greg Cohen , he helped me pick the perfect car I’m very happy I would recommend this dealership More

Easy car buying experience They gave me a good trade in price, weren't pushy, and had transparent pricing. Overall it was a great car buying experience 10/10. They gave me a good trade in price, weren't pushy, and had transparent pricing. Overall it was a great car buying experience 10/10. More

Good service We had a really good experience at this dealership ,they made the whole process of purchasing a car much easier! Joanne and Caduste took really good c We had a really good experience at this dealership ,they made the whole process of purchasing a car much easier! Joanne and Caduste took really good care of us and were great! I would definitely recommend this dealership to anyone. More

Fantastic buying experience People are respectful and not pushy making it a pleasant buying experience. My sales rep was Joanne and she was very pleasant. It took me 2 hours to People are respectful and not pushy making it a pleasant buying experience. My sales rep was Joanne and she was very pleasant. It took me 2 hours to complete the purshase More

What car buying should be This is everything that car buying should be. We were greeted as soon as we walked in the door on a friendly and welcoming way. We had already called This is everything that car buying should be. We were greeted as soon as we walked in the door on a friendly and welcoming way. We had already called and spoke to someone about the car we had in mind, and were provided a verbal quote on the phone, so already had that in mind when we came in. We were paired with Caduste Michaud, who immediately brought our targeted car to the front for a test drive. He was very knowledgeable about the vehicle. When we returned, we informed him of the quote we were given, and he left us to look at the car while he asked about that quote. This is were we were prepared for things to go wrong, as I’m the past couple weeks that is what happened at other (non VW) dealers. Casuste came out with a printed quote that was the exact number we were given verbally. No contingencies. No haggling. No pain whatsoever. Friendly, straightforward purchase. Stephanie I’m the business office was also just as friendly and easy with the paperwork, which is also typically painful. I don’t know if this experience is what all BW dealers provide. Or if it is Colonial. Or simply Caduste and Stephanie. But I will leave with this: this car is my fiancé’s purchase. And when my turn comes this will be my first stop. More

Greg Cohen is Three years later and Greg Cohen at Colonial Volkswagen Medford was great help in the lease process. He was great help explaining the end of lease pro Three years later and Greg Cohen at Colonial Volkswagen Medford was great help in the lease process. He was great help explaining the end of lease process and also getting me the car I wanted. Will continue doing business with Greg again and with VW Medford. More

Greg Cohen is TOP NOTCH! Greg Cohen did an AMAZING job. As a first-time car buyer, he made everything effortless. I am so grateful for his help and the extra time he put in to Greg Cohen did an AMAZING job. As a first-time car buyer, he made everything effortless. I am so grateful for his help and the extra time he put in to make my purchase perfect. Greg is courteous, professional, timely, and very personable. I never felt pressured and he always provided all of the information. He even took me out to lunch while I waited for my registration to go through! I am in love with my Tiguan and am so thankful for the time Greg took to review every single detail (multiple times over for my sake) throughout the car buying process.. Greg is honest and incredibly hard working - I drove my car off the lot only two days after I went in to speak with him! (Which was for 3 hours - he is super patient.) Thank you so much for everything Greg! More

Joanne was great! Despite being new to the game, Joanne was wonderful and really helped me get through the process easily. I love the car and was happy to buy local. Th Despite being new to the game, Joanne was wonderful and really helped me get through the process easily. I love the car and was happy to buy local. Thanks! More