Colonial Volkswagen Subaru

Pleasant Surprise! First time buying a "real" car and couldn't be more pleased with our experience at Colonial Subaru. Everyone was friendly, helpful, and patient. Beg First time buying a "real" car and couldn't be more pleased with our experience at Colonial Subaru. Everyone was friendly, helpful, and patient. Beginning with Valerie who responded surprisingly fast to our initial online inquiry. Our salesperson, DJ, was extremely knowledgeable about cars in general and specifically the Forester we were interested in. Erica was very personable as well as DJ. She was able to explain some of the extras to be considered without any pressure to do any of them. I only regret they aren't a little closer! More

Happy Customer Everything was great, they were fair with my trade in, they gave me a good price, my salesman was knowledgeable, helpful and not too pushy. I'm also h Everything was great, they were fair with my trade in, they gave me a good price, my salesman was knowledgeable, helpful and not too pushy. I'm also happy about the tires for life. More

My best car buying experience, ever. Nick and Erica made what is usually an unpleasant task (having to buy a replacement vehicle), the most pleasant experience I've had yet. They were pro Nick and Erica made what is usually an unpleasant task (having to buy a replacement vehicle), the most pleasant experience I've had yet. They were professional, yet so friendly I felt like it was family. There was no pressure and they were just really nice authentic people that listened. Michael did a fantastic job of teaching me about all the new gadgets. I did not get the opportunity to meet the owner, but kudos to him, because there is no way to have such great and dedicated employees without a great example from top management down. I hope to enjoy my 2017 Subaru Outback for years to come, and look forward to working with the maintenance team... and enjoying my favorite cookies in the snack bar with coffee while I wait. Thank you Colonial Subaru! More

Enjoyable Purchase We visited Colonial VW on Saturday morning with the intent to look at a Jetta lease for my daughter, there was no pressures with this dealership. At We visited Colonial VW on Saturday morning with the intent to look at a Jetta lease for my daughter, there was no pressures with this dealership. At 9:30 and we were asked if we needed a salesman, a few minutes later Walter introduced himself and we explained what we were looking for. Walter was very helpful with a "no pressure" personality and was "very" friendly and "very" easy to talk to. We went for a test drive, got back to the dealership, he worked up the numbers with trading in a 06 Jetta and my daughter was very pleased with her payment. We purchased the vehicle with only going "shopping" for a car! Erica in finance was also a pleasure to work with, she explained everything and communicated well to my daughter reviewing the contract. You have a GREAT TEAM with Walter and Erica at Colonial VW and I would highly recommend both to my family and friends that are looking for either a Volkswagen or Subaru! Thank You P.S. - hope your felling better.... More

No follow through at all. First I must say the Shawn was extremely helpful getting me into the car. My problems are not with Shawn at all. Should he ever move to another deal First I must say the Shawn was extremely helpful getting me into the car. My problems are not with Shawn at all. Should he ever move to another dealership I'd happily follow him there. But after the zero communication responses from the dealership I'll never darken their doors again. I purchased an 06 RAV4 and have had the following thoughts. These were reported to the dealership directly and NEVER got a response. The RAV4 is in pretty bad shape. I’ve looked at the CarFax repair records and find the many of the issues I currently have were also noted prior to my purchase from your dealership. I’ll list them here: • Engine trouble lights – On my way home from the dealership the engine lights came on then went back off after a few miles of driving. This seemed to be ok until the last 6 to 8 months and now they stay on constantly. • The exhaust system needs replacement so I’m not even driving the RAV4 at this time. There is a leak or serious rattle in the system so I’ll have to take the thing into a shop for repair before I can either drive or even trade. o I checked this on the CarFax and found this issue noted prior to my purchase. • Wheel covers not installed properly. o At the time of purchase I noted the wheel covers rattled and Shawn and the service manager were going to order new or replacement wheel covers. This never happened even after I contacted both for this. I finally gave up and just tried a fix for myself that has not held. These should have been fix prior to me taking delivery, but again nope • There is an odd odor that my fiance notices (I no longer smell it) but was there when I took delivery. I thought it would dissipate during use but actually it has gotten worse. I think this is related to the exhaust problems So after all these issues in combination with the fact that I owe 8000.00 (aprox) on an 11 year old car… I doubt very seriously I’ll be returning to Colonial for a future purchase. Now should you guys like to assist me in these repairs I might reconsider. This is really unfortunate because Shawn was VERY helpful getting me into this car. But I have developed a feeling of distrust with the leadership of the dealership over the past couple years. And that is unfortunate. Erin (my fiancé) is about ready for a new car and would like a Subaru and I would like to replace the RAV4 with a newer Volkswagen CC or EOS. And a dealership selling both of those would be a very convenient solution for us. Have a good day More

great customer servcie Dave Johnson and his colleagues were very pleasant to work with. We were very particular with the type of car we wanted and they were totally accommod Dave Johnson and his colleagues were very pleasant to work with. We were very particular with the type of car we wanted and they were totally accommodating, rather than trying to steer us to a car in inventory. Dave is friendly, knowledgeable, and professional. Highly recommended! Alex Hamilton Philadelphia, PA More

Highly recommend Thank you very much to sales person Walter Ruschak and manager Tony Kusnetsov for their help with purchasing and paper work. My new car is amazing, lo Thank you very much to sales person Walter Ruschak and manager Tony Kusnetsov for their help with purchasing and paper work. My new car is amazing, love it! More

"Seamless Process" Tony was my sales person back in 2014 and I searched him out again since I had such a positive experience at Colonial. Tony and Max were such a plea Tony was my sales person back in 2014 and I searched him out again since I had such a positive experience at Colonial. Tony and Max were such a pleasure to work with in my search for the 2018 Crosstrek; they were both so thorough in explaining the different features in each model, without any pressure for a decision on my part. From finding the right model, to being informed every step of the way, the staff at Colonial knows how to put the customer first! I appreciate the time taken by Max & Tony to be certain I was happy with my purchase! Paperwork is always a "chore" but Erica helped all go smoothly. Tech "stuff" was explained thoroughly by Michael. All in all a wonderful experience. Colonial knows how to choose the right staff ! More

Awesome experience!! Thanks to Walter I've gotten out of 2017 Highlander into a brand new 2018 VW Atlas!! Smooth and easy process!! I really appreciate how good the custom Thanks to Walter I've gotten out of 2017 Highlander into a brand new 2018 VW Atlas!! Smooth and easy process!! I really appreciate how good the customer service. Great buying experience thanks to Walter Ruschak and Erica!! Love my new Atlas! More

Excellent Experience Walked into the showroom and was greeted by Daniel in a friendly, courteous manner. We discussed what I was looking for, took a test drive, and the d Walked into the showroom and was greeted by Daniel in a friendly, courteous manner. We discussed what I was looking for, took a test drive, and the deal was done. I wanted a different color than was on the lot; Daniel said he'd get the car in a couple of days. Car was available the next day for pick-up! Terrific customer service with positive attitude. I've had the Crosstrek for six weeks and really enjoy it. I've followed up with Daniel a couple of times since purchase and he has been very helpful. Unlike a number of experiences with other dealers, when I was told the car was ready for pick-up, IT WAS! More